Hello,
Sorry to hear you are having issues. First, please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.
If the issue still there, we will need more information.
- Start11 full version number installed.
- Have you tried using Start11 backup and restore setting before?
Thank you,
Basj,
Stardock Community Assistant.