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RatherLoopy
Join Date 01/0001
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License Upgrade (from SINGLE to MULTI DEVICE) registered to wrong email address

February 6, 2025 4:33:18 PM from Stardock ForumsStardock Forums

I wanted to install Start11 on a new Windows installation and upgraded to the Multi Device (5-seat) version today. Due to a mix-up (Edge browser hijack, actually), the upgrade was associated with my Gmail address instead of my personal email address (used with my Startdock account). How can I change the email address associated with my upgraded license key?

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RatherLoopy
basj
Join Date 03/2001
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Reply #1 February 6, 2025 7:32:00 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try this guide to changing your email address. https://support.stardock.com/space/SHC/1260585015/Changing+your+email+address. Do let us know if you still need our assistance.

Thank you,
Basj,
Stardock Community Assistant.

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RatherLoopy
RatherLoopy
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Reply #2 February 7, 2025 11:52:50 AM
from Stardock ForumsStardock Forums

I didn't say I wanted to change my account email address, but the link you provided allowed me to merge both accounts and solve my issue. Thanks.

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RatherLoopy
basj
Join Date 03/2001
+1703 sdemployee
Reply #3 February 7, 2025 7:43:41 PM
from Stardock ForumsStardock Forums

Great, glad it get solved.

Thank you,

Basj,
Stardock Community Assistant

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