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Fi1thi-Cupcaike
Fi1thi-Cupcaike
Join Date 01/0001
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Start 11 Denying Product Key

Purchased Just 2 Months Ago

October 23, 2024 11:13:09 PM from Stardock ForumsStardock Forums

Just uninstalled Start11 to troubleshoot something, but now when I reinstall... won't let me activate with my product key!

I'm 100% sure I'm using the right key, and email. I double and triple checked both.

Super frustrating. Hmm, I mean, I just purchased this a couple months ago.

Is this gonna happen with all the other Stardock apps I purchased?

Help!

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Fi1thi-Cupcaike
basj
Join Date 03/2001
+1710 sdemployee
Reply #1 October 23, 2024 11:28:07 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try this guide to manage your activation. https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations

What you could do is deactivate old activation and try to activate it again from your system.

Thank you.
Basj,
Stardock Community Assistant.

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Fi1thi-Cupcaike
Fi1thi-Cupcaike
Join Date 01/0001
+10
Reply #2 October 23, 2024 11:36:13 PM
from Stardock ForumsStardock Forums

OK, well I figured out the prob.

My invoice, and activation instructions, where all sent to my correct email. When I check my product order history via one of my invoices, tied to that email address, it shows me all my orders, and product keys.

That's through FastSpring though. The payment provider. Apparently Stardock has an incorrect email attached to my first order, which included Start11 V2, WindowBlinds 11, IconPackager 10, and Groupy2. Not sure how that happened. But I could see the issue by downloading the product key status .csv file.

Pretty sure all of those products in that first order have the same incorrect email issue. Later I picked up Curtains, and Window FX, and I'm pretty sure these don't have the same issue.

I was able to activate Start11 by using the incorrect email that's associated with it, but that's not really the right solution. I really need that email changed...

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Fi1thi-Cupcaike
basj
Join Date 03/2001
+1710 sdemployee
Reply #3 October 23, 2024 11:43:05 PM
from Stardock ForumsStardock Forums

Hello,
Please raise support ticket using the link below, use the "Account mergers/ Email change" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant

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