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Kerflot
Join Date 11/2010
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Start11 Update not recognising Windows 11

August 22, 2024 5:11:13 AM from Stardock ForumsStardock Forums

I'm using Start11 v2.08 on Windows 11 Pro.

When I have Auto-Update turned off and when I try to manually update I get an error message telling that the following system requirements were not met:

Operating System: Windows 10, Windows Server 16.

The setup then aborts. How can I fix this?

.

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Kerflot
basj
Join Date 03/2001
+1702 sdemployee
Reply #1 August 22, 2024 6:07:17 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Just to confirm something, by saying "manually update" mean that you downloaded from your account download page, yes? And that error popup when you trying to install the installer you just downloaded?

Thank you.
Basj,
Stardock Community Assistant.

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Kerflot
Kerflot
Join Date 11/2010
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Reply #2 August 22, 2024 9:18:18 AM
from Stardock ForumsStardock Forums

I update from within the program under About by clicking Check Now.

I thought the attachment made that obvious.

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Kerflot
basj
Join Date 03/2001
+1702 sdemployee
Reply #3 August 22, 2024 9:21:03 AM
from Stardock ForumsStardock Forums

Please download from your account download page: https://store.stardock.com/myaccount/products. And install that one. Report back if you still having the same issue.

Thank you,

Basj,
Stardock Community Assistant

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Kerflot
Kerflot
Join Date 11/2010
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Reply #4 August 23, 2024 1:53:14 AM
from Stardock ForumsStardock Forums

Is anything being don e to fix the bug?

What is the point of having a "Check now" button if the the available update cannot instal?

Why can't it instal i.e. why does it mis-identify my operating system?

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Kerflot
basj
Join Date 03/2001
+1702 sdemployee
Reply #5 August 23, 2024 2:19:42 AM
from Stardock ForumsStardock Forums

First, need to know if the direct download installer, install without issue?

Thank you,

Basj,
Stardock Community Assistant

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Kerflot
Kerflot
Join Date 11/2010
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Reply #6 August 23, 2024 6:34:31 AM
from Stardock ForumsStardock Forums

It did though I decided to select Run As Administrator to instal it..

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Kerflot
basj
Join Date 03/2001
+1702 sdemployee
Reply #7 August 23, 2024 7:18:26 AM
from Stardock ForumsStardock Forums

That might show that something went wrong when you downloading the installer via the update button. Could be server issue for that time. However to be sure, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.

Basj,
Stardock Community Assistant

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Kerflot
sdrohan
Join Date 10/2012
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Reply #8 August 23, 2024 8:10:32 AM
from Stardock ForumsStardock Forums

Quoting Kerflot,
reply 6

It did though I decided to select Run As Administrator to instal it..

And that worked, yes? You were able to install 2.1, correct?

Sean Drohan
Stardock Product Lifecycle Manager

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Kerflot
Kerflot
Join Date 11/2010
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Reply #9 August 23, 2024 10:51:03 PM
from Stardock ForumsStardock Forums

Thank you Basj.

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