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darniil
darniil
Join Date 04/2003
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Secondary PC asking for product key

March 31, 2022 11:07:19 AM from Stardock ForumsStardock Forums

Just bought Multiplicity today, and the setup went smoothly. Got my desktop set as primary, (product key entered properly on my desktop), and my laptop set up as a secondary.

After about an hour or so, a message came up on my secondary saying no product key was found. I thought secondary PCs did not need a license. Anyone have any thoughts on this?

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darniil
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 March 31, 2022 11:13:52 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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darniil
sdrohan
Join Date 10/2012
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Reply #2 March 31, 2022 12:02:49 PM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

Just bought Multiplicity today, and the setup went smoothly. Got my desktop set as primary, (product key entered properly on my desktop), and my laptop set up as a secondary.

After about an hour or so, a message came up on my secondary saying no product key was found. I thought secondary PCs did not need a license. Anyone have any thoughts on this?

If the 2nd PC was actually set to a Secondary, no, it would \ should not be asking for a key.  Are you certain it is indeed set as a Secondary?

Also, was this installed via Steam or a Stardock installer?

Sean Drohan
Stardock Support Manager

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darniil
darniil
Join Date 04/2003
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Reply #3 March 31, 2022 12:17:17 PM
from Stardock ForumsStardock Forums

sdRohan: Confirmed, the switch is in the Secondary position on the Secondary PC.  On both Primary and Secondary, it was installed by the .exe file downloaded from the email with my license code.  (Each machine downloaded its own .exe file.)

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darniil
sdrohan
Join Date 10/2012
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Reply #4 March 31, 2022 12:29:16 PM
from Stardock ForumsStardock Forums

Quoting darniil,
reply 3

sdRohan: Confirmed, the switch is in the Secondary position on the Secondary PC.  On both Primary and Secondary, it was installed by the .exe file downloaded from the email with my license code.  (Each machine downloaded its own .exe file.)

Can you send me a screenshot of the Secondary UI with the activation window you said you have to pop up?  So something like this:

Sean Drohan
Stardock Support Manager

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darniil
darniil
Join Date 04/2003
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Reply #5 March 31, 2022 12:38:10 PM
from Stardock ForumsStardock Forums

(These are two separate, individually-moveable windows. The Multiplicity window can be minimized, but the activation window is staying on top of everything else. For ease of screenshotting, I moved it on top of the Multiplicity window.)

The initial message is no longer there, as you can see. I presumed that I needed to enter my initial license key, and of course that failed as it's already in use on my Primary PC.

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darniil
darniil
Join Date 04/2003
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Reply #6 March 31, 2022 3:13:16 PM
from Stardock ForumsStardock Forums

I've rebooted my laptop (the Secondary PC) to see if there was just some kind of minor glitch. I'll report back in a bit (or maybe sooner).

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darniil
darniil
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Reply #7 March 31, 2022 8:55:19 PM
from Stardock ForumsStardock Forums

Had my secondary open in KVM mode for almost six hours now, no message popping up about a license key. Maybe it was just one of those weird glitches. Thanks for jumping in an asking questions to help me out. I appreciate it.

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darniil
sdrohan
Join Date 10/2012
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Reply #8 April 1, 2022 8:57:37 AM
from Stardock ForumsStardock Forums

Quoting darniil,
reply 7

Had my secondary open in KVM mode for almost six hours now, no message popping up about a license key. Maybe it was just one of those weird glitches. Thanks for jumping in an asking questions to help me out. I appreciate it.

Not a problem and glad it worked out for you.

Sean Drohan
Stardock Support Manager

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