Hate that my first post is a rant, but here we are.  I'm sure lots of folks have good experiences here and in years past I've used 2-3 of Stardock's products while at various companies. My recent experience is terrible, however. I tried to buy a 5-pack of Start11 and ended up being charged for both that and also the bundle for a total of about $60. I noticed right away and called them - got directed to email support. Opened a ticket and 24 hours later not even an acknowledgement, though I can login and see it in their system. I called today just to try to get a human and as best I can tell unless you have a direct extension # you're ALWAYS directed to email and looped back to the main menu.

This can't be that hard, and it is an awful taint to what would otherwise be a great experience. Anyone know how to actually get in touch with someone at Stardock that may care about this type of customer experience?