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jeffstuy
jeffstuy
Join Date 01/0001
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Getting C++ Runtime Library Runtime Error

January 22, 2022 9:37:33 AM from Stardock ForumsStardock Forums

I am getting the below dialog boxes when the computer is locked (and probably asleep). Answers to the questions raised in the Start 11.1 Release Feedback Thread:

Edition: Windows 11 Pro
Version: 21H2
Installed on: ‎12/‎12/‎2021
OS build: 22000.376
Experience Windows Feature Experience Pack: 1000.22000.376.0
update through KB5008215

Version: 1.1

My determination that Start11 is causing the issue is based on this has never happened until after I installed Start11.  However, the image below may also help that the error dialogs are associated with Windows Explorer (which, I believe, you hook into).

Additional information:
I write software and have Microsoft Visual Studio installed
I have the software DisplayFusion pro 9.9 installed

images (not taken at the same time):

start11 start menu products
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jeffstuy
basj
Join Date 03/2001
+1705 sdemployee
Reply #1 January 22, 2022 9:51:46 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your request to the Stardock Support Team for their review and recommendations. Please keep an eye on this thread for any updates. We really do appreciate your feedback, Thanks

Basj,
Stardock Community Assistant.

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jeffstuy
Neil Banfield
Join Date 04/2001
+1118 sdemployee
Reply #2 January 24, 2022 12:53:59 PM
from Stardock ForumsStardock Forums

It would also be helpful if you could make a dmp file of explorer when this happens (before you close those prompts) which you can do by right clicking in TaskManager.

Posting a link here or sending a private message to Sean or myself with the link would be most helpful.

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jeffstuy
jeffstuy
Join Date 01/0001
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Reply #3 February 1, 2022 9:02:52 AM
from Stardock ForumsStardock Forums

I am sorry this took so long - the messages kept getting dismissed before I got the chance to create the dump file. 

Link: Explorer.dmp

I did not install the proposed beta as I have Start11 and not Multiplicity

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jeffstuy
jeffstuy
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Reply #4 February 6, 2022 12:32:07 PM
from Stardock ForumsStardock Forums

Is there any update about this?

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jeffstuy
sdrohan
Join Date 10/2012
+735 sdsupport
Reply #5 February 7, 2022 12:05:14 PM
from Stardock ForumsStardock Forums


My determination that Start11 is causing the issue is based on this has never happened until after I installed Start11. 

That is a lot to assume...

If you uninstall Start11, does it still happen?

I have the software DisplayFusion pro 9.9 installed

If you uninstall DS, install Start11, does it still happen?

Sean Drohan
Stardock Support Manager

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