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Join Date 01/2013
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Not eligible for upgrade?

December 13, 2021 1:34:15 AM from Stardock ForumsStardock Forums

Hi everyone,

I wanted to upgrade from Fences 3 to Fences 4 but the page says that I am not eligible for an upgrade after entering my email address (yes, I made sure it was the right one). I originally bought Fences 2 and then upgraded to 3 in 2016.

Is this intentional or an error?

 

Thanks.

fences
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basj
Join Date 03/2001
+1703 sdemployee
Reply #1 December 13, 2021 1:45:44 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below. Include all your purchase details in there. Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

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Lugotal
Join Date 01/2013
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Reply #2 December 13, 2021 1:50:32 AM
from Stardock ForumsStardock Forums

Thanks, I will.

Earlier I sent an email to sales because that was mentioned on the account page; they sent a form email back telling me to go post on the forums. It also contained a list of things Stardock provides email support for and none of the bullet points applied, so I posted here. Sorry about that.

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