Hello,
Sorry to hear you are having issues. Not really sure on your issue. But, usually the latest beta V0.55 should be available for download from your product page : https://store.stardock.com/myaccount/products. 

But, if you wish for refund please raise a support ticket using link below and include all your purchase details in there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

From what I understand, when the Full Start11 version release, all who purchase to Start11 beta should also have it without need to paying again.

Thank you,

Basj,
Stardock Community Assistant

Great ok thanks for the update. I have uninstalled the beta for now.

I'll check here when the final comes out and install it

The only thing under my products with the link you gave, is Start 10 not Start 11

That is Start10, not Start11, it might be you have purchase Start11 in another account. Try checking the email you use to link for your payment. A lot of time, people miss type their email address or if you use paypal to pay for it. It most probably under your paypal linked email address.

Thank you,

Basj,
Stardock Community Assistant

Please raise a support ticket and include all your purchase information in there. Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant

I have purchased other Stardock products as well. I paid for Fences, Windowblinds. But the email, I purchased these under is no longer valid. It's dead. Because my ISP killed their email server

So I lost money, because the other products updates are under my dead email. And, I can no longer update them, with the new email.

I had to purchase Start 10 twice. Because of it. But I have purchased Start 10 (again) and 11 under the new email, that I'm using now