Hello,

I understand that this is a very common issue, but I tried all proposed solutions but without any success.

I purchased licenses for Fences 2 in 2014, but then changed the laptop in 2015 and forgot about it until last month.

I went to my emails and was abe to locate the Receipt/Purchase Order email. I used same details (even downloaded the associated Fences 2 software), but still unable to activate it.

Please note that I have done the below:

1. I installed Fences 2 and input the same email and activation code I received in 2014 receipt.
2. used this link to check for product key - it gave me that there is no key associated with my email.
3. when I went to "Order History" I receive an error page.

Were previous orders deleted? Will I have to purchase a new one?

Let me know if you need any additional information.