After I used Alipay to make payment on the webpage, the payment page was closed because there was no operation. Later, I could not find my order information anywhere. I also reported an error when Visiting the historical order, and I did not receive relevant emails
Hello,Sorry to hear you are having issues. Please use this guide to get to your product and key : https://forums.stardock.com/484254/getting-your-products-and-keys : please make sure to check using the email linked to your Alipay account.
Do let us know if you still need our assistance.
ThanksBasj,Stardock Community Assistant.
I am a Chinese user, and I used the Alipay account with no mailbox bound. I still could not find my payment information by using the link you gave me after binding the mailbox just now. Moreover, when I checked the historical order, the page reported the following error information:
Please raise a support ticket using the link below. You do not need to login to submit ticket there. Please include all the details on your purchase in that report . Support will help you, when the come in later today.
http://esupport.stardock.com/index.php?/default_import/Tickets/Submit
Thank you,
Basj,Stardock Community Assistant
I submitted according to the website you gave, but the feedback to me felt like an automatic reply, which did not solve my problem. Would there be any other replies after that?Or is there any other solution?
Hello,
Please post your ticket number here so that I can help to push it to Support.
The number is EGA-324-39294, thank you
Great, ticket numbers pushed.
Sorry to hear you are having trouble.
Your ticket was answered. If you have questions remaining, please reply to that ticket.
Sean DrohanStardock Support Manager
Ok, thank you
I have the same problem，I sent back the problem sheet but it hasn't been solved yet。
my number HVB-247-63156，the Status has been Closed。
Again, these are issues that require a ticket to solve. Please keep participating there.
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