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Issue with updating my Start10

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klane11
klane11
Join Date 01/2013
0
Reply #26 June 12, 2019 12:22:16 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 25

Klane,

What is this app?

Reduced 94%
Original 885 x 324



If it is an AV product, please shut it down and try again.

Sean Drohan
Stardock Support Manager

It is a software program called KeyScrambler.

 

Here is the link: https://www.qfxsoftware.com/index.html

 

I've used it for years without any interference with any Stardock program.

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klane11
sdrohan
Join Date 10/2012
+739 sdsupport
Reply #27 June 12, 2019 12:35:21 PM
from Stardock ForumsStardock Forums

Quoting klane11,
reply 26

I've used it for years without any interference with any Stardock program.

Well, if it is popping up when you are getting the error, I would like to temporarily shut it down to see if there in is the cause.

Sean Drohan
Stardock Support Manager

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klane11
klane11
Join Date 01/2013
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Reply #28 June 12, 2019 1:46:51 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 27


Quoting klane11,
reply 26

I've used it for years without any interference with any Stardock program.



Well, if it is popping up when you are getting the error, I would like to temporarily shut it down to see if there in is the cause.

Sean Drohan
Stardock Support Manager

Will do.

 

I'll let you know the results.

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klane11
klane11
Join Date 01/2013
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Reply #29 June 12, 2019 2:39:37 PM
from Stardock ForumsStardock Forums

Update: Shut KeyScrambler completely down, and tried to re-install the update to Start10.

 

Same results, with the same error messages that I'm posting in this reply.

 

 

 

I guess I'm going have to ask what's my next step?

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klane11
klane11
Join Date 01/2013
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Reply #30 June 12, 2019 2:39:38 PM
from Stardock ForumsStardock Forums

Update: Shut KeyScrambler completely down, and tried to re-install the update to Start10.

 

Same results, with the same error messages that I'm posting in this reply.

 

 

 

I guess I'm going have to ask what's my next step?

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klane11
klane11
Join Date 01/2013
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Reply #31 June 16, 2019 5:40:21 AM
from Stardock ForumsStardock Forums

I found out what was the issue.

 

The "Controlled Access Folder" in Windows 10 Pro was blocking any changes to any protected folder, and that included any Stardock folders.

When I turned it off, I was allowed to update Start10, and any other Stardock program (I made sure to turn it back on for security reasons.)

 

As shown, now Start10 is at the latest version, as of today, Sunday, June 16, 2019. And, Start10 is now working exactly just as I wanted it for my laptop, with no issues whatsoever.

So now, this case can now be closed.

 

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klane11
RangeDoc
Join Date 11/2013
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Reply #32 June 18, 2019 6:58:43 PM
from Stardock ForumsStardock Forums

FYI that is not auto enabled with windows 10, that has to be manually turned on.

It's possible that your antivirus turned it on, as it's one of many ways to stop ransonware from infecting your pc.

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klane11
klane11
Join Date 01/2013
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Reply #33 June 19, 2019 6:26:36 AM
from Stardock ForumsStardock Forums

Quoting RangeDoc,
reply 32

FYI that is not auto enabled with windows 10, that has to be manually turned on.

It's possible that your antivirus turned it on, as it's one of many ways to stop ransonware from infecting your pc.
Thank you for the info on Controlled Access Folder.

 

Nice to have good knowledge from other people.

 

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klane11
basj
Join Date 03/2001
+1713 sdemployee
Reply #34 June 19, 2019 6:59:38 AM
from Stardock ForumsStardock Forums

Great, thanks for sharing that informations.

Basj,

Stardock Community Assistant

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klane11
klane11
Join Date 01/2013
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Reply #35 June 19, 2019 8:11:34 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 34

Great, thanks for sharing that informations.

Basj,

Stardock Community Assistant
You're welcome.

 

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klane11
dralnajim
Join Date 02/2012
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Reply #36 June 27, 2019 1:23:28 PM
from Stardock ForumsStardock Forums

Hello!

I have the same problem here when trying to update. Tried disabling Bitdefender but problem persisted. I was only successful installing v1.71b by uninstalling Start10 (which by the way left the install directory AND all its files intact?!), manually deleting the install directory, then installing Start10 in Safe Mode!

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klane11
gindelhe
Join Date 12/2016
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Reply #37 February 10, 2021 7:23:59 AM
from Stardock ForumsStardock Forums

I was having problems too and I ended up manually deleting the start 10 folder on my C drive and then it would allow me to install it. For some odd reason it didn't uninstall it when it was installing. But now that I know. I kept getting this product isn't activated even though I reactivated (Object Dock) last night but hey it is working and I/m happy now.

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