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OlivierDierickx
OlivierDierickx
Join Date 01/2019
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Humble Bundle & Activation

January 25, 2019 8:27:34 AM from Stardock ForumsStardock Forums

Hello dear community (& staff!)

I writed an email through contact form but no clear solution.

Some months ago I got the chance to see your Bundle of software available for fair price at Humble Bundle and so I bought it! Some weeks after (today) I wanted to use these keys, downloaded software and activating but it says the keys are invalid...

Is there something I missed, some actions to do? Of course you can ask me in private the keys as proof I'm not cheating...

It says I have also to give the email adress, which I did. Thank you to solve this, else, it would have been 15 dollars (or more, I don't remember) lost for nothing

 

Olivier

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OlivierDierickx
basj
Join Date 03/2001
+1701 sdemployee
Reply #1 January 25, 2019 8:40:28 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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OlivierDierickx
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #2 January 25, 2019 9:11:43 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

You do not seem to have activated under your o*****.*********@inmano.com address.  Use the below link to try any other email addresses you use:

https://www.stardock.com/support/productkeyretrieval

----------------
Sean Drohan
Stardock Customer Service Manager

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OlivierDierickx
OlivierDierickx
Join Date 01/2019
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Reply #3 January 25, 2019 9:46:36 AM
from Stardock ForumsStardock Forums

I tried with the link

Account Lookup Failure

 

We could not locate any keys associated with the email address you provided. Please try any other addresses you may have used; perhaps an email address you use for payments (PayPal).

 

It's maybe because I have not got the keys through ordering your website but through Humble Bundle. I can give you the keys by mp if needed so you can solve this.

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OlivierDierickx
sdrohan
Join Date 10/2012
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Reply #4 January 25, 2019 11:26:23 AM
from Stardock ForumsStardock Forums

Quoting OlivierDierickx,
reply 3

It's maybe because I have not got the keys through ordering your website but through Humble Bundle. I can give you the keys by mp if needed so you can solve this.

You have a mix of Steam key products (Start10, Multiplicity, Fences) that would require this process for activation:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#RedemeSteamkey

Or they will already be in your Steam library for install if you have done that process already.

The other products / keys, if they have not yet been activated, can be done so with any email address - then tied to that email address after that first activation.

----------------
Sean Drohan
Stardock Customer Service Manager

 

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OlivierDierickx
OlivierDierickx
Join Date 01/2019
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Reply #5 January 25, 2019 12:19:46 PM
from Stardock ForumsStardock Forums

Ok thank you. I went to add the three licences to steam, I am still in the process to try to activate Fence

Maybe it takes time before Stardock acknowledge that the key and email are well in their servers... I will try again tomorrow.

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OlivierDierickx
sdrohan
Join Date 10/2012
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Reply #6 January 29, 2019 1:55:30 PM
from Stardock ForumsStardock Forums

Quoting OlivierDierickx,
reply 5

Maybe it takes time before Stardock acknowledge that the key and email are well in their servers... I will try again tomorrow.

Understood, let us know if you still have issues.

----------------
Sean Drohan
Stardock Customer Service Manager

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OlivierDierickx
Scuttsy5098
Join Date 01/2019
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Reply #7 January 30, 2019 12:45:02 AM
from Stardock ForumsStardock Forums

Hi,

I also can't seem to redeem my Humble Bundle copy of Fences due to the same Account Lookup Failure error (on all my emails). The key is also invalid on my Steam account.

Granted, it is a slightly older Humble key (2017)... I honestly can't remember if it worked the first time I activated it. But here I am trying it again, haha.

I'd really appreciate any help in the matter!

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OlivierDierickx
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #8 January 30, 2019 11:02:31 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting Scuttsy5098,
reply 7

I also can't seem to redeem my Humble Bundle copy of Fences due to the same Account Lookup Failure error (on all my emails). The key is also invalid on my Steam account.

Without exception, it is always another email address that was used or improperly splled when activated.  PM me the key (do not post it here).

----------------
Sean Drohan
Stardock Customer Service Manager

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