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mfiora
mfiora
Join Date 01/2019
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Cannot activate Fences 3

Activation server not available?

January 10, 2019 7:52:33 AM from Stardock ForumsStardock Forums

Hello,

i tried to activate Fences 3 both online and offline and it seems there's some problem with activation server.

Can anyone check?

Thanks.

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mfiora
basj
Join Date 03/2001
+1702 sdemployee
Reply #1 January 10, 2019 7:54:54 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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mfiora
zoli456
Join Date 11/2016
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Reply #2 January 10, 2019 8:16:44 AM
from Stardock ForumsStardock Forums

Same here. Online: Cant connect to the server. Offline: Nothing happens.

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mfiora
bardzoprostyemail
Join Date 02/2014
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Reply #3 January 10, 2019 8:17:58 AM
from Stardock ForumsStardock Forums

Same here. Online and offline method not working.

I had issue with fences 2 on windows 10. I have been guided to update to fences 3. U purchase new licence 7usd and now I can't use it :/

windows 10

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mfiora
toonarmy53
Join Date 01/2019
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Reply #4 January 10, 2019 8:22:29 AM
from Stardock ForumsStardock Forums

Same here cannot activate either way

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mfiora
zoli456
Join Date 11/2016
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Reply #5 January 10, 2019 8:29:50 AM
from Stardock ForumsStardock Forums

Looks like it affect more Stardock products too. I activated a licence 10 mins ago on a another machine. Now i cant activate anything.

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mfiora
basj
Join Date 03/2001
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Reply #6 January 10, 2019 8:31:57 AM
from Stardock ForumsStardock Forums

I was informed that the server is currently down. And the NetDev Team is currently working on restoring it. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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mfiora
mfiora
Join Date 01/2019
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Reply #7 January 10, 2019 8:33:43 AM
from Stardock ForumsStardock Forums

Thanks for your prompt reply.

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mfiora
bardzoprostyemail
Join Date 02/2014
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Reply #8 January 10, 2019 9:04:59 AM
from Stardock ForumsStardock Forums

Any updates ?
I'm stuck with work ...

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mfiora
mfiora
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Reply #9 January 10, 2019 9:22:50 AM
from Stardock ForumsStardock Forums

I see it's working now. thanks.

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mfiora
iwits
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Reply #10 January 10, 2019 9:58:50 AM
from Stardock ForumsStardock Forums

Not possible to register or activate Fence3 in any way...

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mfiora
bardzoprostyemail
Join Date 02/2014
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Reply #11 January 10, 2019 10:04:50 AM
from Stardock ForumsStardock Forums

In my case activacion ends successfully 

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mfiora
Nurinhasanli
Join Date 11/2018
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Reply #12 February 18, 2019 8:49:29 AM
from Stardock ForumsStardock Forums

Don't know if the issues are related, but in my case when i try to activate Fences on a new machine, it says "Email address is not valid for the product key".  

 

I have checked my Stardock profile to make sure the e-mail address is the same... 

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mfiora
basj
Join Date 03/2001
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Reply #13 February 18, 2019 8:51:21 AM
from Stardock ForumsStardock Forums

Quoting Nurinhasanli,
reply 12

Don't know if the issues are related, but in my case when i try to activate Fences on a new machine, it says "Email address is not valid for the product key".  

 

I have checked my Stardock profile to make sure the e-mail address is the same... 

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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mfiora
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #14 February 18, 2019 2:35:40 PM
from Stardock ForumsStardock Forums

Quoting Nurinhasanli,
reply 12

Don't know if the issues are related, but in my case when i try to activate Fences on a new machine, it says "Email address is not valid for the product key".  

 

I have checked my Stardock profile to make sure the e-mail address is the same... 

Please place a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

----------------
Sean Drohan
Stardock Customer Service Manager

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mfiora
HermesDiaktoros4387
Join Date 02/2019
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Reply #15 February 25, 2019 9:57:45 AM
from Stardock ForumsStardock Forums

Quoting Nurinhasanli,
reply 12

Don't know if the issues are related, but in my case when i try to activate Fences on a new machine, it says "Email address is not valid for the product key".  

I have checked my Stardock profile to make sure the e-mail address is the same... 
I am having the same exact issue on one of my computers.

I even emailed sales and support with my order information and had not received any answer yet. The product retrieval page doesn't seem to work either.

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mfiora
sdrohan
Join Date 10/2012
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Reply #16 February 25, 2019 10:10:54 AM
from Stardock ForumsStardock Forums

HermesDiaktoros4387,

Because you activated with 

  m******.g******.**@hotmail.com

not the gmail variant.........

----------------
Sean Drohan
Stardock Customer Service Manager

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mfiora
HermesDiaktoros4387
Join Date 02/2019
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Reply #17 February 25, 2019 11:14:27 AM
from Stardock ForumsStardock Forums

That is odd. I have no account with the hotmail variant, and I used the gmail one to create the order.

Can that be changed?

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mfiora
sdrohan
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Reply #18 February 25, 2019 1:00:06 PM
from Stardock ForumsStardock Forums

Quoting HermesDiaktoros4387,
reply 17

Can that be changed?

I have merged the accounts.

----------------
Sean Drohan
Stardock Customer Service Manager

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mfiora
HermesDiaktoros4387
Join Date 02/2019
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Reply #19 February 26, 2019 2:48:22 PM
from Stardock ForumsStardock Forums

Thanks

That did it.

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