I made two order purchases today, one for my significant other, and the other for myself. The first order went easily with no issues, but as I proceeded to complete the second one, I received a red banner notification saying my order has been sent to support due to suspicious activity. After receiving an email from the fraud team, responding back to them with as much information as possible, and supplying files to help clear any ambiguity, I have not heard back - but my bank account is reflecting the pending transaction.

Can someone please assist or help resolve this?

The ticket was opened around 3:30 P.M. EST and remains open.

#REA-581-82266