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Broken Haiku
Broken Haiku
Join Date 09/2001
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Can't activate Fences.

See above

April 16, 2018 10:41:14 PM from Stardock ForumsStardock Forums

I just had to do a refresh of Windows, and for some reason I can't re-activate Fences.

Using "activate with your Stardock account" doesn't work, and I don't have a key saved.

Using the retrieve key function doesn't list Fences for some reason.

Now, I know there was something odd about this last time I had to do it, but I can't for the life of me remember what.

How do I proceed now?

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Broken Haiku
basj
Join Date 03/2001
+1688 sdemployee
Reply #1 April 16, 2018 10:47:46 PM
from Stardock ForumsStardock Forums

Hello,

Have you try these steps?  https://forums.stardock.com/484254/getting-your-products-and-keys

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Broken Haiku
Broken Haiku
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Reply #2 April 17, 2018 1:57:41 AM
from Stardock ForumsStardock Forums

Yes. Thank you for the suggestion though.

Quoting basj,
reply 1

Using the retrieve key function doesn't list Fences for some reason.



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Broken Haiku
basj
Join Date 03/2001
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Reply #3 April 17, 2018 3:36:56 AM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

I just had to do a refresh of Windows, and for some reason I can't re-activate Fences.



Using "activate with your Stardock account" doesn't work, and I don't have a key saved.

Using the retrieve key function doesn't list Fences for some reason.

Now, I know there was something odd about this last time I had to do it, but I can't for the life of me remember what.

How do I proceed now?

If not listed most probably, you bought the Fences using different email account.

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Broken Haiku
Broken Haiku
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Reply #4 April 28, 2018 11:57:49 AM
from Stardock ForumsStardock Forums

Yeah except I only have two, and I've tried both.

I know there was something weird about it last time, and someone helped me out to fix it.

I would really not want to have to purchase the program one more time just because of this.

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basj
Join Date 03/2001
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Reply #5 April 28, 2018 12:07:49 PM
from Stardock ForumsStardock Forums

Please be patient, Its already weekend. Someone will get to your problem on Monday. Thanks.

 

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Broken Haiku
Broken Haiku
Join Date 09/2001
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Reply #6 April 28, 2018 3:02:59 PM
from Stardock ForumsStardock Forums

Awesome! And I am in no hurry. This is at least partially my fault. Probably majorly. I just don't want to lose my license.

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sdrohan
Join Date 10/2012
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Reply #7 April 30, 2018 8:38:12 AM
from Stardock ForumsStardock Forums

It looks like your annual Object Desktop suite access has lapsed: *12/10/2013*

Object Desktop is a membership to updates to a suite of Stardock products. When a membership lapses, retrieval of the products in that suite is not permitted until a membership is renewed. Any back-ups of the installers you may have would still work. Also, activation will also still work for them.

That said, you do qualify for a notable discount for renewal as a prior Object Desktop customer. Please follow the link below for details:

https://www.stardock.com/products/odnt/odrenew.asp

Please let me know whether this resolves your problem or if you have any additional questions.

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Broken Haiku
Broken Haiku
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Reply #8 April 30, 2018 9:45:57 AM
from Stardock ForumsStardock Forums

Not really, I purchased Fences separately. I think I might have deleted all the related Stardock emails when I was cleaning out junk from my inbox, and that's why I can't find it.

It is possible I used Impulse to buy it, but I am not sure.

What I do know, is that I got help with this once before, and that whomever I talked to said something about there being a reason it didn't show up when retrieving the keys of my other products.

I'm not sure if this is of any help at all, but it's what I have.

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sdrohan
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Reply #9 April 30, 2018 12:12:50 PM
from Stardock ForumsStardock Forums

You have no independent purchases under your *****@karlb.*** account - only expired OD sub renewals.

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Broken Haiku
Broken Haiku
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Reply #10 April 30, 2018 12:56:59 PM
from Stardock ForumsStardock Forums

I guess I'll bite the bullet and buy the product again then, on Steam.

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