Cart Search
New Topic
Forum Home | Login
Bibbit
Bibbit
Join Date 10/2004
+1

Recently renewed OD subscription won't activate

February 13, 2018 6:46:56 PM from Stardock ForumsStardock Forums

Hello, I upgraded/renewed my OD subscription on January 22 (order #4155348). I downloaded the OD Manager and logged into my account. It shows no software as available to install. I've also noted that when I hover over the buttons to download OD the links that show are  https://www.stardock.com/sdnet_login.asp for the first button and http://sdc.stardock.com/sdcentral_setup.exe for the second button. Clicking on the second button brings me to an error page (500 - Internal server error.)  Here is what my OD Manager shows and my downloads:

 

Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Bibbit
basj
Join Date 03/2001
+1700 sdemployee
Reply #1 February 13, 2018 10:44:30 PM
from Stardock ForumsStardock Forums

Hello,

Noted, push your problem to support team for help.

Reason for Karma (Optional)
Successfully updated karma reason!
Bibbit
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #2 February 14, 2018 9:22:39 AM
from Stardock ForumsStardock Forums

I swapped out your old style OD key.  You may have an issue with ODM but your account page should looks right now.  

+1
Reason for Karma (Optional)
Successfully updated karma reason!
Bibbit
Bibbit
Join Date 10/2004
+1
Reply #3 February 14, 2018 1:10:20 PM
from Stardock ForumsStardock Forums

Thank you! It looks like I'm able to install things now. I appreciate the help!

PS

Just wondering, does this mean I have a new key? I have had that key since, I think, the original OS/2 beta OD (1994?). I started using Object Desktop before it was released for OS/2, and well before it had a Windows version. So the key is something I easily remember.

Reason for Karma (Optional)
Successfully updated karma reason!
Bibbit
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #4 February 14, 2018 2:06:29 PM
from Stardock ForumsStardock Forums

Quoting Bibbit,
reply 3

Just wondering, does this mean I have a new key? I have had that key since, I think, the original OS/2 beta OD (1994?)

Yes, and what was part of the problem     Some of the older keys do not work well with some newer systems.

Reason for Karma (Optional)
Successfully updated karma reason!
Bibbit
Bibbit
Join Date 10/2004
+1
Reply #5 February 14, 2018 2:44:46 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 4


Quoting Bibbit,
reply 3

Just wondering, does this mean I have a new key? I have had that key since, I think, the original OS/2 beta OD (1994?)



Yes, and what was part of the problem     Some of the older keys do not work well with some newer systems.

Well, thanks again!

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: