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EJocys
EJocys
Join Date 09/2001
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Esupport - registration broken, Fences - activation broken.

February 4, 2018 11:05:00 AM from Stardock ForumsStardock Forums

Fences deactivated after after Windows 10 Update and would not re-activate. Computer name (E*N) and serial number (C7C1C-*****-*****-*****-*****-C1D5B) haven't changed. Stardock's management interface says "1 current activations out of 0 total". This issue affects "Fences 3 Upgrade" licenses. Normal version looks fine. I did not cared for some time, but Fences started to throw me out of full screen games with its annoying activation message. 

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EJocys
basj
Join Date 03/2001
+1702 sdemployee
Reply #1 February 4, 2018 11:13:56 AM
from Stardock ForumsStardock Forums

Hello,

You can try these steps https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

or these steps https://forums.stardock.com/486311/accounts-and-activation-support-faq#legacyactivation

And If it still can not be solve you will need to be patient and wait for Stardock Main to be back on Monday.

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EJocys
EJocys
Join Date 09/2001
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Reply #2 February 10, 2018 10:32:30 AM
from Stardock ForumsStardock Forums

Thank you for reply. Unfortunately, nothing works. I've tried to deactivate and do offline activation without success. I guess it is because Stardock database record is set to "0 total" activations while there must be "5 total" activations available. This is what I see on license management page:

Activations for product key C7C1C-*****-*****-*****-*****-C1D5B

0 current activations out of 0 total

Activation adds record:

1 current activations out of 0 total

PCName First Activation Date Last Activity Date  
E*N 2/10/2018 10:27:48 AM 2/10/2018 10:27:48 AM  Deactivate

...but program, fails to activate on PC.

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EJocys
basj
Join Date 03/2001
+1702 sdemployee
Reply #3 February 10, 2018 10:46:21 AM
from Stardock ForumsStardock Forums

Noted,

I'm sorry to hear that. Could you try to purge and reinstall. Try to save a snapshot before you do that so that you can restore it later. Try this steps to purge and reinstall. https://forums.stardock.com/486084/fences-support-faq#reinstalling

and report back if it help.

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EJocys
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #4 February 12, 2018 1:36:51 PM
from Stardock ForumsStardock Forums

You should be set now.

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EJocys
EJocys
Join Date 09/2001
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Reply #5 February 12, 2018 4:09:35 PM
from Stardock ForumsStardock Forums

Unfortunately, full uninstall and use of Purge_Fences.bat did not solved then problem. I think that "0 current activations out of 0 total" is the problem and can be fixed by Stardock developers only. At least I was able to re-register e-Support account and create a ticket. Thank you for trying to help. I appreciate that.

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EJocys
sdrohan
Join Date 10/2012
+734 sdsupport
Reply #6 February 13, 2018 2:17:46 PM
from Stardock ForumsStardock Forums

Quoting EJocys,
reply 5

I think that "0 current activations out of 0 total" is the problem and can be fixed by Stardock developers only

It's not.  I have replied to your ticket.

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EJocys
EJocys
Join Date 09/2001
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Reply #7 February 13, 2018 2:35:55 PM
from Stardock ForumsStardock Forums

@sdRohan: Thank you. Resetting %ProgramData%\Stardock\Fences* folder worked. Program activated successfully.

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