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CivGal2
CivGal2
Join Date 07/2009
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Constant crashing.

May 17, 2015 8:57:07 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I've had constant crashing for a while now. I've done most of the options on the support site including reinstalling/changing the folder names. My video driver is updated, I've verified integrity on Steam. It actually worked like a charm with no crashes the day after it finished reinstalling. Played most of the day without a crash until late into the night. I fire it up the next day and i can't go three turns without crashing. Sometimes I'll load in my game, hit the turn and it crashes almost immediately. It's odd because it works fine on some days and others it doesn't. Didn't used to be this erratic. Not sure what to do.

 

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CivGal2
Frogboy
Join Date 03/2001
+2420 sdemperor
Reply #1 May 17, 2015 9:11:52 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

That is very odd.  

Send us your dump file zip.  It's in your c:\programdata\stardock\galciv3 directory. It'll tell us exactly where it crashed on your PC.

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CivGal2
a0152570
Join Date 06/2014
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Reply #2 May 17, 2015 9:31:45 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Sounds much like whats happening to me.  Many posts, many tickets

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CivGal2
CivGal2
Join Date 07/2009
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Reply #3 May 17, 2015 10:16:47 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Through the support ticket system and do you need all the zips in there or just one? (thanks for the help)

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CivGal2
a0152570
Join Date 06/2014
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Reply #4 May 17, 2015 10:41:30 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

download the support tool

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

 it collects everything needed into a zip on your desk top.  attach it to your ticket

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CivGal2
CivGal2
Join Date 07/2009
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Reply #5 May 18, 2015 12:51:49 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Sent in. Thanks again and hope it helps!

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CivGal2
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #6 May 18, 2015 8:44:59 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

The instructions for submitting a ticket and what files are needed can also be found here.

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

 

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CivGal2
Ketrian
Join Date 01/2011
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Reply #7 May 18, 2015 8:50:50 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Wow that is the same thing happening to me and a friend.

We played yerterday several hours without any crash. And today we loaded the game and had about 5 crashes in 6 turn and then stopped playing.

 

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CivGal2
CompactDisc
Join Date 06/2011
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Reply #8 May 18, 2015 8:57:12 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Same here, lots of crashes (starting today) related to moving ships...

I can confirm it happens on any save I start, I can't play the game at all now. In the campaign I can't even get past turn 1.

 

 

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CivGal2
Ketrian
Join Date 01/2011
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Reply #9 May 18, 2015 9:06:05 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

As is see this with playing several games, the version 0.95 was the most stable and since 0.97 (even with many fixes) i have many more crashes.

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CivGal2
Quget
Join Date 05/2015
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Reply #10 May 18, 2015 2:02:57 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Same here all random and unexpected(I just crashed), Well I already send a ticket on Friday 

Crashes are bound to happen with big games, good that they planned to keep patching and working on the game  
 

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CivGal2
Ketrian
Join Date 01/2011
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Reply #11 May 18, 2015 3:28:29 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

But i think the more interesting part with the problem i have is that we went through 80 turns with no crash and the next day had 5 crashes in 6 turn.

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CivGal2
NightshadeXL
Join Date 11/2007
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Reply #12 May 18, 2015 3:49:40 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I crash constantly too. Usually when trying to double click ships out of orbit.

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CivGal2
Island Dog
Join Date 06/2003
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Reply #13 May 18, 2015 4:26:19 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Please see my reply above if you are experiencing crashes. The data you submit helps us find why the crashing occurs so it can be addressed.

 

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CivGal2
Harsher
Join Date 07/2009
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Reply #14 May 18, 2015 4:34:03 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I don't crash much early game. After turn 150~ I average crash every 30 turns for no noticeable reason. I've never been able to complete a large game past 250~ or so turns, I usually get weird things like every-time I try and fight with a certain ship in a certain place, the game will crash. Or every time I invade a certain planet, the game will crash. I push past these problems with redundant saving and re-loading to avoid the incidents that causes the crash, but I eventually get check-mated where I have a ship, that when attacked, crashes the game, and it runs out of moves beside an enemy, and I haven't saved in an hour. Or I will hit end turn, it will over-write an autosave, then crash for an unknown reason each time I reload it.

I crash for so many different reasons that are replicatable or avoidable with reloads that I don't even know where to start with sending in a ticket. Although I have two games I  would quite like to be able to finish and can't.

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