TotKot

Join Date 03/2014

Problem with save the game

Hello. I have Steam version of the game. Everything works fine, but there is no way to save the game. Save the game, but the download option is empty, autosave either. Please help solve the problem.

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Lucky_Jack

Join Date 01/2002

+62

What have you tried? What is missing where? I can't even tell if the reason I can't get a handle on what your problem is might be one of language barrier because your profile doesn't say where you are from.

BTW, the Steam version of GC III is the ONLY version there is.

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Thanks for posting your issue. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, include your steam name, describe the issue you are having and then send us the zip file to greatly speed up the process!

Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/

Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

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ForesterSOF

Join Date 10/2013

+32

Top left corner click on the III icon to get into the menu.

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Thanks for the quick reply and your advice. Did everything as you wrote.

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Sorry for hjacking the thread, but I already submitted this issue a long time ago (alpha versions, ticket ID: QKG-895-56277) and the problem still persists in the latest beta.

It's related to having a non-english symbol/character in the user's profile path.

Log Fragment (debug.err)

Debug Message: Attempting to allocate memory of size: 53477376 bytes
Debug Message: Allocation successful
Debug Message: Game Saved.
DebugMessage: Error writing save data to file Q:\Users\%USERNAME%\Documents\My Games\GalCiv3\Saves\\~test.GC3Sav.
DebugMessage: Deleting save game. Curr. Memory Usage: -1824493568 bytes

%USERNAME% Contains accentuated characters in my case

This happens both for saves and the ship designer.

Is there any chance to get this solved soon?

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XavierMace

Join Date 04/2006

+14

According to that text, your OS drive is your Q drive?

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I have the OS on the C drive, the game files on the disk H

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XavierMace

Join Date 04/2006

+14

Sorry, I was actually referring to jmontesi4. But that could be a point of commonality. Special Characters in the profile name

That error log seems to show it's trying to write to a "Q" drive. Do you have one? If you browse to your hard drive and type %appdata% in the address bar, where does it take you?

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