Stardock

Really, I can only install the latest FENCES on ONE Computer? [Updated]

What's up with that?

By on June 18, 2014 5:34:10 PM from Stardock Forums Stardock Forums

Gelabert

Join Date 02/2002
+1

Please explain...

 

[Added by Admin JAFO via edit so as to notify all potential respondents....]

Quoting Island Dog,   Just an update. We are currently working on the system that will resolve the issues that have come up in this post, and should prevent any activation issues for users who want to install on their home PC and laptop for instance. We're hoping to get the changes made as soon as possible and just wanted to keep you updated to let you know we are working on a resolution. We'll update once everything is set. We're sorry for the troubles, and if you have any issues please feel free to contact support or let me know if I can help.


Update:

We have completed our server-side changes to relax the activation limits for Fences and Object Desktop subscriptions.

 You can continue to use version 2.13. If you have any issues or concerns, please contact support at support@stardock.com.

Thank you for your patience!

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June 21, 2014 1:24:02 PM from Stardock Forums Stardock Forums

Quoting LightStar,


Please read Reply #16 from Brad, the CEO/Owner of Stardock. You will have to wait until they can correct the issue, and as it is the weekend you will probably not hear anything until next week.

Thanks, LightStar. that was one of the posts I accidentally skipped while scrolling through

I will await patiently.

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June 21, 2014 8:55:11 PM from Stardock Forums Stardock Forums

Hi. So as others, Fences updated on my laptop and now it's deactivated on my desktop. I hope you guys will give us the possibility to install the software on a couple computers at least. Thanks

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June 22, 2014 1:07:06 AM from WinCustomize Forums WinCustomize Forums

I too signed up with the old eula.  I am posting to this so I can get email notification of reply s  I am mad I had to buy a copy of fences and start8 (the only programs I have to use on my laptop (only user)  I had to do this because if I did not I would not be able to use my laptop again this is due to disabilities    my main computer (I am the only user) uaes alot of the object desktop programs.  

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June 22, 2014 1:11:18 AM from WinCustomize Forums WinCustomize Forums

I had to RMA my new laptop .. and one of my desktop computers for home crashed. I had to re-install OS on both.. now I cant re-install fences..

I am not sure about the other things, but i am going to try.. 

So does this mean i have to have ANOTHER subscription to get things working again?   I cant afford 100 bucks a year for this..

I dont think its fair. .. but if I do need to buy it..  I wont.. i will do without.

 

sad..

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June 22, 2014 4:06:45 AM from WinCustomize Forums WinCustomize Forums

Please read Reply #16 from Brad, the CEO/Owner of Stardock. You will have to wait until they can correct the issue, and as it is the weekend you will probably not hear anything until next week.

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June 22, 2014 4:29:51 AM from Stardock Forums Stardock Forums

Yup, but Reply #1 from Island Dog makes me pissed off.

And he is also from Stardock!

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June 22, 2014 6:46:09 AM from WinCustomize Forums WinCustomize Forums

No sweat. Sorry about the inconvenience.  I have a meeting this week to expedite the changes.

Here on the forums, we get to talk to our core (well IMO our core) user base. But in terms of raw sales, it's usually from big companies ordering lots of copies and the enterprise team kept running into situation where a "big" company would order * $4.99 copy and put it on 3,500 machines.  But in trying to address that, they forgot to keep in mind the people who want it on their work machine, home machine, laptop, etc. We don't expect those customers to have to purchase multiple copies.

Which part of that isn't being understood?

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June 22, 2014 6:51:33 AM from WinCustomize Forums WinCustomize Forums

Quoting willemcarstens,

Yup, but Reply #1 from Island Dog makes me pissed off.

And he is also from Stardock!

 

He replied with the policy correct to the time of his reply. He did so politely and factually.

Why should that irritate you? 

While it's certainly true that he works for Stardock and administrates this site, he doesn't set policy on Stardock's software. Therefore, it is irrational to expect Island Dog to have responded in any other way.

frogboy is his employer, and it is he who sets policy. He graciously changed the policy and explained why individual subscribers unfortunately fell between the chairs. He even did that twice.

 

Personally, I think you should edit your response, and/or apologize.

 

*edit: Sorry, Fuzzy...I was responding before your reply appeared.

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June 22, 2014 6:56:56 AM from Stardock Forums Stardock Forums

Changes in the EULA without prior, written, letter of intent to paying customers where the changes suddenly deny paying customers a reasonable "fair use" installation?

Oh, bad business Stardock. Bad business.

You do know that even Microsoft allow you to install Windows on both a stationary and a portable device? Little Stardock and their little tweak? Not so much. Greed is ugly.

It sure looks like Stardock is losing money and need to add server level copy protection instead of actually, you know, make people want to buy their products.

First sell of Multiplicity, then do typical accountant/investor changes in their software/licenses to - in their mind - force people buy more licenses because they're bleeding money? Makes me wonder if Stardock is close to Chapter 11? (Bankruptcy)

Do you want people to crack their copies? Because that's how you get pirated software.

I've bought everything in Stardock's program inventory, but this makes me want to uninstall everything. Stick to the EULA you sold us the products on, Stardock.

Every single company that has made changes like this before have 1) given advance information to customers, both new and old 2) offered refund for affected products.

Yes. I know post #16. But that's just some poor schmuck in Customer Relations trying to piss on a fire... They didn't understand or care enough about their customers to inform us prior to the changes and they should've known and cared.

 

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June 22, 2014 7:19:38 AM from Stardock Forums Stardock Forums

I won't apologize for something that's illegal.

He doesn't talk about that the eula has being changed. Just talk about it like that this for years so.

His repons was 2 premature. In fact he shoud apologize

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June 22, 2014 7:30:58 AM from WinCustomize Forums WinCustomize Forums

Quoting ninjeratu,
Makes me wonder if Stardock is close to Chapter 11? (Bankruptcy)

Why don't you ask that "poor schmuck in Customer Relations"? I have a hunch he knows something about that.

What I think is being missed here is the fact that the EULA was changed a long, long time ago. (And we were notified at various times and in various locations of the changes)* The only thing "new"  is the mechanism for enforcing it, which by the looks of things, needs a bit more tuning.

*And even then we were told they were flexible on the one machine, one license clause.

While it may be an inconvenience, it's hardly the end of the world. How about responding to the situation as adults.

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June 22, 2014 8:04:01 AM from WinCustomize Forums WinCustomize Forums

Nah........they won't respond in other way than "diss" the company of which they bought software from. That's business. People always felt entitle/privilege to cry wolf when something is not on their expectations after the purchase. Well,the simple way would be just ignored them and kept those loyal customers who do really care and give some leverage to improve on sale part. IMHO.   

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June 22, 2014 8:40:36 AM from Stardock Forums Stardock Forums

Quoting ninjeratu,

Changes in the EULA without prior, written, letter of intent to paying customers where the changes suddenly deny paying customers a reasonable "fair use" installation?

Oh, bad business Stardock. Bad business.

You do know that even Microsoft allow you to install Windows on both a stationary and a portable device? Little Stardock and their little tweak? Not so much. Greed is ugly.

It sure looks like Stardock is losing money and need to add server level copy protection instead of actually, you know, make people want to buy their products.

First sell of Multiplicity, then do typical accountant/investor changes in their software/licenses to - in their mind - force people buy more licenses because they're bleeding money? Makes me wonder if Stardock is close to Chapter 11? (Bankruptcy)

Do you want people to crack their copies? Because that's how you get pirated software.

I've bought everything in Stardock's program inventory, but this makes me want to uninstall everything. Stick to the EULA you sold us the products on, Stardock.

Every single company that has made changes like this before have 1) given advance information to customers, both new and old 2) offered refund for affected products.

Yes. I know post #16. But that's just some poor schmuck in Customer Relations trying to piss on a fire... They didn't understand or care enough about their customers to inform us prior to the changes and they should've known and cared.

 

Just to quickly address the EULA point, I believe the EULA on the vast majority of the products has said the same thing for years now, it is just nobody ever reads the things when they install products.  For Fences I suspect it changed when it moved from the $19.95 product to being $9.99 which would be when Fences 2 came out.  Also unless it changed recently the Microsoft EULA for Windows is one license per machine.  This isn't the case with Office though which certainly used to be along the lines of one desktop and one laptop.

I should probably also make clear that the products already had activation and the activation system was changed in this release of Fences to add in support for a customer to deactivate a machine from within the software as well as an overhaul of the update prompt system.  These are things that have been requested from customers.  Unfortunately as with all new things there are some teething issues and as Brad has stated in post number 16 (he is the company owner BTW) there should be changes coming.

Regarding Multiplicity, that has not been sold off.  Edgerunner is a Stardock owned new venture whose aim is to take some of the software which does not fit into the core games or desktop enhancement software and promote it.

The only thing that has ever been sold off was the Impulse games platform which was sold a few years ago to GameStop.  The money from that has been invested in the Stardock Strategic Investment fund which is funding some of the new upcoming games and if you search online you should see talk of this.  It is fair to say Stardock are nowhere near chapter 11!

Anyway the point is the owner of the company has indicated that there are changes coming to the activation in order to address the concerns in this thread and whilst some of us might have preferred that it was done last week, it is generally better not to mess with things just before a weekend especially with a Steam games sale on at the time.

I cannot say what the changes will be exactly yet, but I have expressed my views to those who do the deciding and Brad has asked that you stay tuned for news.  I would assume he will post in this thread once changes have been made.  If you are experiencing significant issues due to this I would suggest contacting support as they may be able to assist in the short term.

 

 

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June 22, 2014 10:17:34 AM from WinCustomize Forums WinCustomize Forums

Quoting ninjeratu,
Yes. I know post #16. But that's just some poor schmuck in Customer Relations trying to piss on a fire... They didn't understand or care enough about their customers to inform us prior to the changes and they should've known and cared.

"That poor schmuck in Customer Relations" is actually the CEO of Stardock.

When people request others to refer to post #16 it is not to be placated by 'some poor schmuck'.

You will NOT get a more direct and real response than what is stated in #16.

You CAN believe me....

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June 22, 2014 10:20:34 AM from WinCustomize Forums WinCustomize Forums

Re  Microsoft and it's product licencing...I have 2 'main' computers....and between them they have 9 OS product licences, not '1'.

When you run Virtual machines.....

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June 22, 2014 10:26:17 AM from Stardock Forums Stardock Forums

Guys, let's be patient and wait for the official response . This is Stardock after all and they have always put the customers first in the past. There's no reason to start doubting them yet or to mob them with torches and pitchforks.

 

 

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June 22, 2014 10:56:47 AM from WinCustomize Forums WinCustomize Forums

Guys, let's be patient and wait for the official response 

The response came from the CEO of Stardock in post 16. It doesn't get more official than that!

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June 22, 2014 11:05:25 AM from Stardock Forums Stardock Forums

Quoting Fuzzy Logic,


Guys, let's be patient and wait for the official response 

The response came from the CEO of Stardock in post 16. It doesn't get more official than that!
Yes, and since you read that post you know that I'm referring to them correcting the issue a.k.a. the official response for which I'm suggesting we wait.

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June 23, 2014 3:28:05 AM from Stardock Forums Stardock Forums

I am also waiting for the issue to be resolved...

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June 23, 2014 4:03:21 PM from Stardock Forums Stardock Forums

This issue is effecting me as well. I submitted a tech support ticket over the weekend, but I have not had a response yet. My hard drive crashed last week, I got my system back up and running over the weekend and formatted the drive, and reinstalled Fences 2.0. Then I realized that the Windows 8.1 Pro with Media Center activation was screwed up, so I had to format it again and start installing everything over from scratch. 

It was only then that I discovered I could not reinstall Fences 2.0. Ugh.

Everything else (Start 8, etc.) was fine. I've never had a problem like this with a Stardock product before, and I've been using Object Desktop since back when it was first developed for OS/2.

 

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June 24, 2014 8:52:27 AM from Stardock Forums Stardock Forums

Quoting Crowza,

This issue is effecting me as well. I submitted a tech support ticket over the weekend, but I have not had a response yet. My hard drive crashed last week, I got my system back up and running over the weekend and formatted the drive, and reinstalled Fences 2.0. Then I realized that the Windows 8.1 Pro with Media Center activation was screwed up, so I had to format it again and start installing everything over from scratch. 

It was only then that I discovered I could not reinstall Fences 2.0. Ugh.

Everything else (Start 8, etc.) was fine. I've never had a problem like this with a Stardock product before, and I've been using Object Desktop since back when it was first developed for OS/2.

 

Your ticket has been replied to.

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June 24, 2014 10:08:42 AM from Stardock Forums Stardock Forums

Thank you!

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June 24, 2014 1:24:42 PM from Stardock Forums Stardock Forums

Subscribing to this thread... I purchased Fences today under the impression that the EULA still allowed for one desktop and one laptop for example.  After buying, I glanced at the EULA and saw it had changed (guess I should have checked that first).  So I searched a bit and found this thread.  I am admittedly not in exactly the same boat as everyone else here, but I'll be interested to see how this works out.  Thanks to the Brad and the Stardock folks for keeping us apprised.  FWIW, I'm using the 30-day trial until I find out what the verdict is, so I haven't used an activation yet.

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June 24, 2014 4:00:04 PM from Stardock Forums Stardock Forums

Stardock: Please note that my primary workstation has three boot partitions, Windows 7, Windows 8, and Linux where I run Windows 7 and/or Windows 8 in VMWare.  It's all one PC, with one paying customer.  Please keep this kind of scenario in mind when 'setting the bar'.

Nearly all the utilities I run don't require an annual fee, and $30 annually is pretty high (for me at least).  "Value" brings "Sales".  If I have to micromanage my installs I won't see your product(s) as a good value anymore.  And more importantly, if I am re-installing my OS or setting up a Virtual Machine I have enough to deal with without sweating about my install count etc, and I certainly don't ever want an existing pre-authorized install to suddenly lock me out!  Which is what happened today.

This coming from a customer who has supported you for well.. pretty much the beginning.  I know it was stated that this would be addressed, but I wanted to share my position with you in hopes that you'll address the issue in a way that satisfies my needs.

Peace.

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June 24, 2014 7:27:08 PM from Stardock Forums Stardock Forums

I too was among the many  wondering what the *&%# happened to my favorite suite of apps.  I have two main PCs both at home that I alternate on (they're sort of twins) so I can leave a long running process on one them and still use the other.  I appreciate the response from Brad (and Stardock) and look forward to the updates.  If we need to make it fair to use it on other machines (I have 4 PCs, a laptop, and a Windows 8 Tablet) that I am on the ONLY user on then so be it....did I mention the fair ($$$) part?     

Its nice to know there are companies out there that still care about their users.

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