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Jan 5, 2015 8:45

Stardock's offices will be closed in observance of the holiday season from December 19th until January 5th, 2015.

During this time there will be a delay in answering support tickets, so we ask for your patience during the holiday period.  While we will keep tabs on the tickets during the break, we will respond to them as quickly as possible upon our return.  

On behalf of the Stardock staff we wish you a happy holiday season and look forward to the new year!

[#AMP-427-50445]: Fallen Enchantress constant crashing‏--StardockDiagnosticsZipfile too large to post -

By on March 2, 2013 3:06:26 AM from Stardock Forums Stardock Forums

Sashgala

Join Date 12/2007
0

Hi there,

          As notified earlier the zipfile created by the Stardock Diagnostics tool was too large too attach.   I have split it into 3 rar files and emailed them to you guys at Stardock support.   Please let me know asap of your assessment as I really like the game but can't play it as it keeps crashing and/or not loading!!

 

Cheers

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March 4, 2013 9:36:02 AM from Stardock Forums Stardock Forums

As soon as we know something we'll reply to the ticket,

{Please note we are closed on the weekend}

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March 7, 2013 1:05:36 AM from Stardock Forums Stardock Forums

Hi,

   So thanks for the suggestion about disabling Thundermaster.    I tried but to no avail...I also note the ticket has been closed again as resolved....well unfortunately the error continues on.... so what's next.   As I noted in my email response the hex address identified in the error message is always the same.

 

Perplexed ?!?!?

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March 7, 2013 7:49:01 AM from Stardock Forums Stardock Forums

Tickets close automatically if they are not responded to.

Replying reopens them.

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March 8, 2013 8:44:40 PM from Stardock Forums Stardock Forums

Ok...cool thanks for that...seems the problem is somewhat enigmatic lol

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