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By on January 31, 2013 5:02:35 AM from Stardock Forums Stardock Forums

jprcompain

Join Date 05/2009
+2

I just received and answered a survey fron Stardock (

Unfortunately, answers will be biaised and unreliable as some questions are not associated with an answer that fits all cases. You force to do a choice that is wrong.

Exemples.

 

question 7. Where do you learn about new products, games, etc?

I answered "my nephews" in the little box under " Others". (I trust my young nephews for keeping up with the news!)

The system rejected my answer as it considered my answer as empty:  I had to click on a choice above (forum, you tube, etc...) as the coding underneath this survey did not take into account that the "other" field was filled in, hence no need for ticking in another choice. I selected then "forum" for being allowed to proceed... but it is wrong.

 

question 12. What other platform would you like to see Stardock invest in?

(then a list of tablets, phones, and other tech toys...) 

NONE!

None of the choice proposed is something I would like to see. I was forced to say "playstation, Android, e-something, etc". But I do not want any of what was proposed, and by far!!!

I could not proceed without ticking a box with a totally wrong choice as I just hate all what was proposed.

why not a box with "none of the above" ?? You do not offer escape ways (and not only in this question, but I was simply lucky that I could choose among some choices in other questions...)

 

Finally, you should have at the end of your surveys the usual free comments allowing a user to give you a more open feedback.

This kind of survey just pushes people to answer in a way that will make some marketing guys happy, but not necessarily the customer...

 

 p.s.: sorry for my pidgin English...

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January 31, 2013 5:37:50 AM from WinCustomize Forums WinCustomize Forums

That kind of survey is wrong and should be withdrawn and re-written. I won't be taking it.

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January 31, 2013 5:39:25 AM from Elemental Forums Elemental Forums

question 12. What other platform would you like to see Stardock invest in?

(then a list of tablets, phones, and other tech toys...) 

NONE!

Ditto.

 

Seeing as how the only "Device" I have has Android OS, I said Android, but only because it was mandatory choice... 

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January 31, 2013 6:49:33 AM from WinCustomize Forums WinCustomize Forums

the way to get the responses you want is to limit the responses available. I call it, "creating your own truth".

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January 31, 2013 7:04:06 AM from WinCustomize Forums WinCustomize Forums

Apart from the fact I have 13 invitations to that survey already and still countig...

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January 31, 2013 7:13:44 AM from WinCustomize Forums WinCustomize Forums

And I haven't gotten any.

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January 31, 2013 7:18:04 AM from Stardock Forums Stardock Forums

c242: are they all to the exact same address?  You should only get a single copy.

Regarding the problem question, I have suggested it gets tweaked.  I don't know if this is possible or not, but we will see.

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January 31, 2013 7:39:10 AM from WinCustomize Forums WinCustomize Forums

No survey requests coming in here at all. Yeah!

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January 31, 2013 8:06:54 AM from WinCustomize Forums WinCustomize Forums

Different adresses but also double and triple ones to one adress. There are adresses in there I wasn't aware of Stardock knows them. It is beyond me. when I should have used them in any conmjunction with Stardock. Strange.

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January 31, 2013 9:06:06 AM from WinCustomize Forums WinCustomize Forums

Quoting c242,
There are adresses in there I wasn't aware of Stardock knows them. It is beyond me. when I should have used them in any conmjunction with Stardock. Strange.

Maybe one of the pluses of Google Analytics?

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January 31, 2013 9:13:19 AM from Stardock Forums Stardock Forums

You will only get the mailer if you have the right options set on your newsletter subscriptions.

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January 31, 2013 10:06:24 AM from Stardock Forums Stardock Forums

Quoting c242,
There are adresses in there I wasn't aware of Stardock knows them. It is beyond me. when I should have used them in any conmjunction with Stardock. Strange.

 

Our database is showing you have 3 emails associated with product registrations. You may also have other emails with us if you downloaded any product trial.

 

At the bottom of each mailer, there is a subscriptions link if you're looking to unsubscribe.

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January 31, 2013 11:29:00 AM from WinCustomize Forums WinCustomize Forums

Quoting DrJBHL,

Quoting c242, reply 8There are adresses in there I wasn't aware of Stardock knows them. It is beyond me. when I should have used them in any conmjunction with Stardock. Strange.

Maybe one of the pluses of Google Analytics?

Google Analytics isn't even capable of that.

 

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January 31, 2013 12:25:25 PM from WinCustomize Forums WinCustomize Forums

Simple. Have an additional box for other. Even if the other box doesn't have a place to add a comment at least we wouldn't be putting in a responce for something we don't use or have, just to complete the survey. I don't mind doing the survey but I also put in a few answers that didn't pertain to me. Without a survey change I can't do anymore having to answer things that aren't things I have.

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