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WindowFX 5 crashes explorer

By on May 30, 2012 5:03:15 PM from Stardock Forums Stardock Forums

adrian5683

Join Date 01/2004
+4

Seems this is an age old problem... I already have an elevated support ticket with SD. I'm using Windows 7 64-bit and running WindowFX 5 which I just installed about an hour ago. Every time I have to reboot/shut down my pc explorer crashes with this error:

"The instruction at 0x69016fd0 referenced memory at 0x69016fd0. The memory could not be written."

Is anybody else experiencing anything like that?

 

Edit: My apologies, I'll post this in the feedback thread. Could a moderator please delete this thread? Thank you.

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May 31, 2012 7:48:08 AM from Stardock Forums Stardock Forums

I have the same problem on the same maschine running like you

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May 31, 2012 10:05:24 AM from Stardock Forums Stardock Forums

Bonjour.

j'ai le même problème

quels sont les solutions?

merci

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May 31, 2012 10:07:20 AM from Stardock Forums Stardock Forums

good evening

I have a same problem !

do you have a solution ?

thank you

 

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May 31, 2012 10:13:10 AM from Stardock Forums Stardock Forums

No solution so far, you should submit support tickets to Stardock, if this is not an isolated incident then it's probably not limited to certain hardware configurations. Hopefully they can identify the problem and get it fixed...

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May 31, 2012 10:20:07 AM from WinCustomize Forums WinCustomize Forums

Quoting BinMtrix,
BinMtrix
Quoting lecajef,
lecajef
Odd request perhaps, but can you change you OS language to English and try WFX again?

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May 31, 2012 3:38:38 PM from Stardock Forums Stardock Forums

I have the same problem Windows 7 64-bit - Dutch language -  and running WindowFX 5.

With version 4 no problem.

 

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May 31, 2012 3:54:39 PM from WinCustomize Forums WinCustomize Forums

If everyone in this thread can contact support@stardock.com we have some data collection tools that we need you to run to find the source of the issue.

Thanks!

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May 31, 2012 3:58:55 PM from WinCustomize Forums WinCustomize Forums

tengo el mismo problema, y las animaciones de los menus no funcionan algunas veces, el windows 7 esta en ingles

some problem sometimes, and animations menus don't work sometimes, and my windows 7 is in english

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May 31, 2012 4:32:58 PM from WinCustomize Forums WinCustomize Forums

I get it too.

Windows 7 Ult x64

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May 31, 2012 4:38:39 PM from WinCustomize Forums WinCustomize Forums

Quoting spikeoscar,
tengo el mismo problema, y las animaciones de los menus no funcionan algunas veces, el windows 7 esta en ingles

some problem sometimes, and animations menus don't work sometimes, and my windows 7 is in english

Do you mean animations on menus do not work always, or the start menu animations do not work always, or all animations do not work always?

Some menus are not really menus and as such will not animate.

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June 10, 2012 1:27:41 PM from WinCustomize Forums WinCustomize Forums
I get this error on shutdown.
 
"The instruction at 0x69016fd0 referenced memory at 0x69016fd0. The memory could not be written. Click OK to terminate program."
 
 
 
Win 7 64 bit   SSD    8 GB ram
 
Your computer has a Windows Experience Index base score of 6.9 Your Windows Graphics Experience score is 7.2
 
 

other running programs at shutdown would include....(all latest release versions)

 

Displayfusion

Dropbox 

Logitech Webcam software

Logitech Setpoint

Realtek HD Audio

MS Security Essentials

Mouse Without Borders

 

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June 11, 2012 7:07:59 AM from WinCustomize Forums WinCustomize Forums

Had this problem with the WFX 5 betas.

Was hoping it would be fixed in the final version,

Error on every shutdown on Win7 x64. Maybe too exotic an operating system for thorough testing during years of development??

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June 11, 2012 8:10:01 AM from WinCustomize Forums WinCustomize Forums

ebeneezergeezer: Did you contact support regarding the issue you had with the betas?

It appears to be a timing issue related to the order in which processes are being shutdown.  Unfortunately we have been unable to reproduce it on even a single machine.

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June 11, 2012 8:31:52 AM from WinCustomize Forums WinCustomize Forums

I contacted support now.

The betas I simply uninstalled.

Fortunately you have 8 machines in this thread on which the error was reproduced

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June 11, 2012 8:50:57 AM from WinCustomize Forums WinCustomize Forums

Is anybody else experiencing anything like that?

Yes. Windows 7 x64

other running programs at shutdown would include....(all latest release versions)

Coretemp

Rainmeter

Displayfusion

Skydrive

Dopus

Virual Clonedrive

Intel Rapid Storage

Logitech Webcam software

Logitech Setpoint

Realtek HD Audio

MS Security Essentials

Smartdefrag 2

 

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June 11, 2012 10:53:04 AM from Stardock Forums Stardock Forums

Quoting Neil Banfield,
ebeneezergeezer: Did you contact support regarding the issue you had with the betas?

It appears to be a timing issue related to the order in which processes are being shutdown.  Unfortunately we have been unable to reproduce it on even a single machine.

Is there a way for us to manually set WindowFX at the top/bottom of the shutdown sequence in Windows 7?

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June 11, 2012 12:44:11 PM from WinCustomize Forums WinCustomize Forums

Quoting Adyghost,


Is there a way for us to manually set WindowFX at the top/bottom of the shutdown sequence in Windows 7?

 

I don't think it would make a difference. The beta versions even crashed explorer.exe when switching off WindowFX, not only when shutting down.

There must be a problem with WindowFX not properly releasing its hook on explorer on x64. As far as I've seen this happens on 64 bit Windows..

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June 12, 2012 1:01:06 PM from WinCustomize Forums WinCustomize Forums

Same thing happening to me as well and it's June.....this REALLY needs to be fixed!!

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June 12, 2012 1:04:59 PM from WinCustomize Forums WinCustomize Forums

Quoting twistedvincent,
Same thing happening to me as well and it's June.....this REALLY needs to be fixed!!

Have you contacted support?

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June 12, 2012 11:25:29 PM from WinCustomize Forums WinCustomize Forums

Me too. I just submitted a ticket. Strange thing is, this only happens on my wife's user account. My account and the guest account work fine. Weird. (My wife's account is also the least tinkered with.)

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June 13, 2012 6:01:08 AM from WinCustomize Forums WinCustomize Forums

Support have a test build that they should be handing out to people thats been updated this week so hopefully this will help the problem you are encountering.  Once we are happy that the issue is sorted we will update the main build.

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June 13, 2012 11:26:01 AM from WinCustomize Forums WinCustomize Forums

I was given a dll. So far so good, Neil. 

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June 15, 2012 4:25:53 AM from WinCustomize Forums WinCustomize Forums

I have the same problem, runnning windows 7x64.

It's so annoying that i have stopped using FX 5

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June 15, 2012 8:05:14 AM from Stardock Forums Stardock Forums

Quoting nbarn,
I have the same problem, runnning windows 7x64.

It's so annoying that i have stopped using FX 5

Have you contacted support@stardock.com yet?

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June 15, 2012 10:17:05 AM from WinCustomize Forums WinCustomize Forums

Uninstalled WindowFX and withdrew my support ticket. I feel tricked into beta testing software.

"Have you contacted support" is the automated answer to every post here, it seems. But this is not a petition, which a certain amount of people has to subscribe to.

I recommend not looking into people's systems, but into the code of the software.

Tons of people on Win 7 x64 have the issue.

Only the software developers cannot reproduce it. Go figure.

 

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