I submitted my request on November 9. On November 20, a technician offered to register my game after I provided the serial number. I replied within the hour and it's still unregistered and I have received nothing further.
Your key was registered to your other, .org, email address. You can access it from the link below.
You can also merge your accounts at http://www.stardock.com/support/registrations
I am having the same problem. I have contacted support and got a ticket number a couple of days back and heard nothing since. Its ridiculous that you pay money for a game you can't update because of a useless/broken registration process. Why isn't this game available in the drop down list to register from the Stardock website???
You can't register WoM because it's already registered
You can access your registrations and download links by logging in with your Stardock account at https://store.stardock.com/myaccount/products