its a conspiracy I tells ya 

SD is very busy after holidays, don't redo your ticket as it gets moved to the bottom of the que.

The devs also check here regularly.

G'day

I went to the https://www.sinsofasolarempire.com/ Forums,

 looked up the topic [reference files] sins 1.193 , entrenchment 1.053 & diplomacy 1.34 rebellion 1.1 now( with the stop game 1.37 trinity refs now

Then clicked on the link for the update i wanted to play the mods, its not auto install patch's you have to find the right spot to install them, i used Gamestop to find the folders the main game is in, then downloaded the update files, copy them to the main folders now works.

i want to be able to update my sins but when i try to register on stardock it says my request cant be processed so i cant register with stardock and i cant update because of it i need help

DeltaMike...

Many, many, many thanks.  Snotty email still sent to Stardock though.  This is an absolute joke for a LEGALLY BOUGHT game. 

Doing your trick, update for (Trinity Edition) is now downloading through the Gamestop App

I don't think you can. Mine did the same thing as yours there's nothing helpful on gamestop you can download the game again for a fee on there but cannot enter the cd key of your hard copy. I've spent hourssssssssss trying to figure this out. I Goooogled where could I download impulse conveniently they don't exist and all purchases made with them gone. Haha might as well burn your game in the back yard it's more entertainment then what you'll be getting from you hard copy of sins that's what should've popped up on my screen would've saved me some time. I've come to understand they don't want you to play their game. I wish I never would've even looked at the game as much headache as it's caused. Whatever happened to putting a game in entering a key and playing simple. Now it's enter in a key to install it enter in the same key with an incomparable site which will require you to rebuy the game on their site just to play a game you already purchased. It's utterly disgusting.

I was having this same problem but I found a novel solution to it.

I have a retail box copy of Sins - Trinity.  I reinstalled in on my machine after a while of not playing, and I had to convert my old Impulse account to a Gamestop account.  After doing this, my Gamestop app showed three games installed, regular Sins, Sins Entrenchment, and Sins Diplomacy, as three separate games.  Both Entrenchment and Diplomacy needed an update, but I got the "game is not registered error" as described above.  So I followed the instructions to make a Stardock account and registered my game, which worked.  However when I tried to run the update patch I got the error messaging saying that the game was not installed on my system, same as mentioned above.

Now, in the Gamestop app I had a fourth game listed as available for download, Sins TRINITY.  It was a ~2 GB file, so not wanting to download it again I tried something.  I went to the settings menu and clicked on "Detect Application" and chose Sins TRINITY from the long list in the dropdown menu, then browsed to my game folder (just the upper level folder, not the subfolders for Entrenchment/Diplomacy, etc).  After doing this, the Gamestop app recognized my version of Sins TRINITY as being locally installed, I just needed to click "UPDATE" to get the updated version.  I had a few bugs during installation but I quit and restarted the Gamestop App and continued the update successfully.  Afterwards when I tried launching the game I needed to enter my Stardock account info and the game code again, but it worked.  Now when I run the game I see 'Trinity v1.37' in the corner, so it seems to have worked!

Hope this is helpful. 

This is also part of the reason SoaSE:Rebellion didn't go retail I'm sure.

Edit, problem solved...

Do you still have access to the Stardock account that has the same name as your old impulse account? If so, you can log into your account on the Stardock store and redownload the game there.

Also IIRC Yahoo will let you reactivate old email accounts, which should allow you to password reset your Impulse, which is now Gamestop account, or your old Stardock account.

I am experiencing a similar issue.  Trying to update, but the registration is stuck between two accounts on Stardock.  I just emailed support with the details, so hopefully I hear back soon.

There's no chance someone could have taken the key? If you bought the game used it is probably already claimed. Even if you got it new retail, there have been cases of jerks buying the game, removing and claiming the CD key, then returning the game to the retailer, who then resell it because they don't know any better.