I'm with Citadel on this one..

This is starting to get ridiculous. Firstly for the loss of support for those of us who have supported the game when it first came out years ago. Secondly, the grief we have to go through in order to even update the game and have access to the original DLC content we've purchased. And third, submitted tickets seemingly go unanswered.

I'm just venting here and am really not directing this towards anyone as I'm sure there are certain things here that can't be helped. But I'm sure you can appreciate the amount of frustration we are all going through.

Thanks for the reply, Goa.

I'm sure they'll get to us eventually as well.. it's just a matter of when. Still frustrating nonetheless though..

I had all my Sins content registered the moment I got them. It's just that I now have a new PC and am trying to get them re-installed here. It probably wouldn't be so bad if I were able to re-download my stand alone DLC's so I can at least enjoy the experience offline, but the fact is, I cannot unless I update my Sins version (also, there's no option for me to download my previously purchased DLC on the Stardock site so that's another kicker).

I guess I'll just have to wait in the meantime.

That was actually one of the first things I've tried. To my surprise, GameStop kept asking me to register before it would allow me to update (there is of course, no register option to be found anywhere within the GameStop app for Sins). My original thought was exactly what you've said previously.. I registered my retail copy the day I bought the Entrenchment DLC because Impulse would prompt me to do so before I downloaded the DLC. So theoretically, GameStop should already have my Sins registered.

Here's my original post within another thread here on the technical forum:

"I bought my retail copy of Sins back when it first came out, and also the Entrenchment DLC as soon as that was released.

It's been years since I've played Sins. Now that I bought a new PC, I'd like to reinstall it and experience it at its fullest settings.. this is where the frustration kicks in.

I've spent hours researching and google'ing on solutions and how to's.

In short:

-When I click update via the game client, it sends me to this site. However, it seems the only supported packages are either Trinity or Rebellion. So through a little digging, I find I need to update via Impulse.

-I go to Impulse (which is basically GameStop now) and download their application. It detects my Sins but won't allow me to update as it requires me to register. Through further research, I find out I have to go to Stardocks now..

-I login using my same credentials that I had originally signed up with years ago and am able to see my purchases of both the original Sins and the Entrenchment DLC. The serial is displayed for both.. the real kicker? It says to download the GameStop app to download and update there.

-I also download the Stardock Central app.. no luck there either. It doesn't populate any of my Sins related games.

-Within the register drop down list on the Stardock site, there is no option for Sins.. so no luck with that either.

-So to sum it up, I am told to go to GameStop, GameStop tells me to go to Stardock, Stardock tells me to go to GameStop.

.. am I missing something here? This is quite frustrating.. all I want to do is get the game updated and download/install the Entrenchment DLC so I can start playing again. Sins is an amazing game.. but this process is just frustrating.

P.S. I've emailed Stardock support days ago and have not heard back from them either..

If anyone can help, I would greatly appreciate it.

Thanks!"

Well I tried starting up the gamestop app for the first time in a while, and I guess they went through this whole update thing. I was prompted to register my computer, but the games were still registered on my account. Is this perhaps what is happening to you? I had to click "resend my password" and wait a half hour for it to finally arrive, but it did work.

I've tried everything as well, the Gamestop app and stardock. Got nothing. I even emailed Stardock support two months ago, and finally got a response two weeks ago asking for my serial key for the game ( I have the original Sins of a Solar Empire box retail). I sent them the key for it, and never heard anything back, so I have no idea what the issue is, but either way, it is very frustrating. I even bought Entrenchment and Diplomacy digitally back when Impulse wasn't completely ruined by Gamestop, and I highly doubt I'll get those back, as they no longer show in the Gamestop app. Either way, hopefully they'll get back to those of us having these issues.

It seems like many people have been getting this problem and are not being offered a solution. I was planning on buying the expansions for this game - but why would I when I can't even play the original as it is meant to be played...

I think by the time I get any help, I'll just be playing another game.

i have tryed to register though stardock but sins of a solar empire is not one of the games you can register on there website this makes not sense at all to me please help

support@stardock.com

So how is it going? I emailed the support with the same issue on December 16th, still no answer.

I just tried and got an error: 'The serial entered is not valid.'

Maybe because I bought the German Version of Sins by Green Pepper/Kalypso Media?

So I got an answer:

Sehr geehrter  Kunde,

Es tut uns leid Sie wieder an den Stardock Support zuverweisen, allerdings haben wir keine Einsicht in das Keysystem noch Erfahrung in der verwendeten Oberfläche.

Bitte bedenken Sie das wir heute das Büro über die Weihnachtsfeiertage und Neujahr schließen und erst wieder zum 7.01 für Sie da sein können.

Mit freundlichen Grüßen,

--
Kalypso Media
Support Service

Basically they redirect the issue to stardock support, since they neither have an insight into the CDKey-system, nor any experience with the used interface... and they also close for holidays

any suggestions?

I have the original game without any of the expansions and exact same problem. GameStop App can't register game so no updates.

Can someone please help me??