Basically, I think customization needs to be reduced if anything, at least for armor.
The magical trinkets- those should be kept..
However, armor should be bought as suits & shields , not so much individual pieces.
Simply do padded, leather, chain, scale, plate. Then enhancements on each.
As for weaponry: I'd like to see that changed too
Currting tech can make swords.
Sword tech can make different types of swords.
Spear tech for Spears.
some weapons would add abilities to troops. A glaive would give a unit cavalry foe
A battleaxe could give shield cleave (halves defense on shields)
These abilities would be dependent on unit's exp level. Cavalry foe with a green troop might be +1 DEF, but on an elite it might be +10 DEF.
etc.