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SirRudy
SirRudy
Join Date 03/2003
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No Sound

August 25, 2010 12:37:52 PM from Elemental ForumsElemental Forums

Did the 1.05 update today and still have the problem of sound (ALL sounds...effects, music, ambient, etc) that cut off after no more than 1-5 minutes of play time in the Campaign. Highly annoying as I have to reboot my PD to restore sound to all other applications. Operate with USB sound, Bose Stereo speakers. Any ideas???

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SirRudy
Shirley
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Reply #1 August 25, 2010 3:11:44 PM
from Elemental ForumsElemental Forums

What's the make and model of your USB sound device?  Do you have an onboard device, and if so does it show the same issue?

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SirRudy
SirRudy
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Reply #2 August 25, 2010 7:42:00 PM
from Elemental ForumsElemental Forums

I have Bose stereo speakers, the Companion 5 series with 2 speakers and subwoofer. Not sure I know how to answer the "on board device" question. Thanks for the follow up.

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SirRudy
SirRudy
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Reply #3 August 26, 2010 11:31:06 PM
from Elemental ForumsElemental Forums

OK...I have an Alienware/Dell X58 motherboard with on board sound. Still have the sound cut-out. now usually no more than 30-45 seconds after the Campaign starts. Hope you can help.

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SirRudy
SirRudy
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Reply #4 August 27, 2010 12:39:23 PM
from Elemental ForumsElemental Forums

Thought that 1.06 might have fixed the sound problem...all sounds lasted for about 45 minutes then stopped. Same as before, system reboot needed to restore sound to my system.

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SirRudy
kryo
Join Date 05/2003
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Reply #5 August 27, 2010 12:39:32 PM
from Elemental ForumsElemental Forums

Please open your debug.err file in notepad, and link the contents into a post here via pastebin. This will give us some technical information that can help troubleshoot your problem.

The file can be found in My Documents\My Games\Elemental

Be sure to copy the debug immediately after the error occurs; if you start the game again, the debug log will be erased and recreated for the new session.

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SirRudy
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Reply #6 August 27, 2010 7:32:07 PM
from Elemental ForumsElemental Forums

I hope I did this right...here is the link in filebin. Let me know if this worked. This sound-cut out occurred about 90 seconds after loading the game that went about 45 minutes this morning before losing all sound. Thanks.

 

Your file is available at http://filebin.ca/umvcgd/debug.err or http://filebin.ca/umvcgd

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SirRudy
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Reply #7 September 5, 2010 11:05:01 AM
from Elemental ForumsElemental Forums

1.07 has not fixed my sound-cut-off problem.

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SirRudy
kryo
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Reply #8 September 5, 2010 11:18:36 AM
from Elemental ForumsElemental Forums

We fixed a lot of sound-related issues in battles in 1.07. Can you post a fresh debug.err file so we can see if it's having issues elsewhere?

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SirRudy
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Reply #9 September 5, 2010 12:46:35 PM
from Elemental ForumsElemental Forums

Thanks...working on Labor Day Sunday??? I'm very impressed!!! I uploaded a brand new debug.err file from a non-Campaign game. Sound lasted about 3-4 minutes. File's at http://filebin.ca/qodfzj/debug.err or http://filebin.ca/qodfzj.

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SirRudy
SirRudy
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Reply #10 September 5, 2010 12:50:05 PM
from Elemental ForumsElemental Forums

Should have added that sound cut-off occurs just about anywhere. Some times before the the launch cut scene ends. It goes out on the main screen, in battles (if I get that far) or when saving a game. Pretty much anywhere and seemingly at random. Longest play stretch with sound has been about 15 minutes. Thanks again for the support you are providing.

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SirRudy
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Reply #11 September 5, 2010 1:52:43 PM
from Elemental ForumsElemental Forums

It appears the game is using the native Microsoft USB Sound Driver and not the Onboard Realtek Audio driver. Check Alienwares's/Dell's  site to see if there are any driver updates.

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SirRudy
SirRudy
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Reply #12 September 8, 2010 4:22:18 PM
from Elemental ForumsElemental Forums

Back after a few days...updated my Realtek driver today and had sound for about 3.5 minutes, then lost all sound when I went to the Main Menu. Here's the most recent debug.err file:

Your file is available at http://filebin.ca/yaadvv/debug.err or http://filebin.ca/yaadvv

Thanks again...hope this can be fixed.

 

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SirRudy
kryo
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Reply #13 September 9, 2010 10:36:50 AM
from Elemental ForumsElemental Forums

Can you post the debug file via pastebin? Filebin does not seem to be loading since yesterday.

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SirRudy
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Reply #14 September 9, 2010 10:42:12 AM
from Elemental ForumsElemental Forums

Here it is..hope you can find it with this post number:

pastebin - Something - post number 1936534

 

Thanks

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SirRudy
SirRudy
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Reply #15 September 18, 2010 1:51:52 PM
from Elemental ForumsElemental Forums

Hi...just updated to 1.08 and still have the "no sound" problem after about 6-7 minutes today. Very annoying because it requires a system reboot to get sound restored to my PC. Here is today's debug.err file:

Your file is available at http://filebin.ca/wwwqyv/debug.err or http://filebin.ca/wwwqyv

Elemental has a lot of potential and interesting game play, but it is too annoying to enjoy in its current state.

 

 

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