Did he order them on seperate times/tickets?  Did the second order specify it as a gift for a friend?  Did you get the email reciept at the same email you post to the forums and log into impulse with?  Do you have show pre-release versions checked under the stardock orb in impulse?

If you answered yes to all these questions, call or email stardock sales for a quick and more helpful solution.  If you answered no to any on the questions, except the last one, bop your friend on the head and call or email stardock support for a quick and more helpful solution.