I found this in a readme.txt file in my ToA game directory. Of note to your problem is looking for a debug.err file in your game directory as this will contain crash info for Stardock and you. Also the discussion regarding vide cards, video memory and updated drivers is pertinent as is the discussion of virtual memory. Good luck solving this crash problem.
TroubleShooting
---------------
Look in your game directory for a debug.err. This will tell you a lot about
your system and any errors the game ran into. If any drivers have dates older
than 2005, update them if you are running into any problems.
Video Card Issues
-----------------
* UPDATE YOUR VIDEO CARD DRIVERS! SERIOUSLY.
* If your video card has less than 32MB of memory, this game will likely not
run at all.
* This game requires video cards that support DirectX 9C or later. It is
required for the TrueType font support that this game uses. Some older Intel
Extreme graphics adapters do not support this.
* If you run into any visual problems, make sure your video card is using the
latest drivers. Seriously. Don't assume you have the latest drivers. We have
found that older video cards have problems with some of the features in DirectX 9C
that this game makes use of.
* If you do run into an issue, check the debug.err which will likely provide useful
information for diagnosing the problem.
* Make sure you are running your desktop in 32-bit color.
* Updated video card drivers can usually be obtained from your PC vendor's website.
Some other places to look:
- ATI/Radeon video drivers from http://ati.amd.com
- NVIDIA/GeForce video drivers from http://www.nvidia.com
- Intel 945/950 video drivers from http://www.intel.com
AMD DUO-CORE X2 USERS
---------------------
If you are using an AMD X2, you may need to update your chipset drivers from
AMD's site if you experience unexpected game behavior. This will solve it.
FONTS
-----
There have been rare instances reported where Windows forgets to load the
fonts included with the game. Should that happen, please extract the files
in https://www.galciv2.com/files/gc2-fonts.exe to the GalCiv2\Fonts directory
on your machine (typically C:\Program Files\Stardock\TotalGaming\GalCiv2\Fonts).
VIRTUAL MEMORY
--------------
Make sure your PC has at least 1GB of virtual memory. If the game runs out of
virtual memory, it may terminate unexpectedly.