I know, I know, usually stardock is the savior of gaming. However...

The short of it is my computer died so I am reinstalling my old programs. I originally purchased the physical retail GalCiv2 Gold edition (original plus Dark Avatar) and installed it then registered it online. From that point onward I just used stardock.

So on my reinstall I just load up Stardock and it has my programs still tied to my account (good), but it says there is a problem with my Dark Avatar cd key (bad). Well, the gold copy only has 1 cd key. The same key that is registered to my GalCiv2. The same 1 key that is tied to DA in the registration screen. When I request my keys by email it lists GalCiv and the expansion a bunch of times and the same key tied to each.

What am I doing wrong? How can I get it to know I have a single key for the gold edition again?

I have tried emailing support but have not gotten a response yet so I thought some of the fans here might have an idea.

Thanks for the help.