Program will not start correctly

By betawolf Posted April 17, 2008 23:13:01

When I launch Keepsafe I get:

- COULD NOT FIND FILE 'C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\LOCAL SETTINGS\APPLICATION DATA\STARDOCK\KEEPSAFEARCHIVE\KS.MDB'.

I click OK and get A LOGIN BOX:

- DATA SOURCE KSDSN2 (LOGIN IS SET TO ADMIN & A BLANK BOX FOR PASSWORD.

I have no idea what the password is. I click cancel and get this box:

- SELECT DATA SOURCE - ON THE FILE DATA SOURCE TAB - LOOK IN DEFAULTS TO DATA SOURCES - THERE IS ANOTHER BOX REQUESTIN DNS NAME.

I HAVE NO CLUE HOW TO FILL IN THE BLANKS - CLICK CANCEL AN KS ACTIVATES AND GOES INTO THE TASK BAR

KS then does not respond to any commands except unload.

Any help would be appreciated - I can't seem to get any hel from Stardook support on this issue.

Thanks, Dennis

0 Karma 10 Replies 4 Referrals

I'd email support@stardock.com for this

gotta love that nick.

That seems to be another problem ... I contact / they do not respond.

it's the weekend

did you at least get an auto response?

http://forums.wincustomize.com/308832

nope - no auto response

check your spam folder

nope ... cool on the spam ... maybe they just don't feel like talkin' to me ... oh well

Maybe they didn't get your email.
Try going here to create a case . . see if you get a response there: http://esupport.stardock.com/

Just an FYI to y'all who tried to help - thank you. MS SP3 finally won ... beat down into submission, I finally gave up - and yes - started over. Full systen format. I loaded ONLY Windows XP Pro first and only ALL updates for this monster, including the dreaded SP3 (any one remember DOS 4.5?). I have come to the conclusion that Windows wants to be first ALL THE TIME! It has taken 2 weeks to get it all back and some I had to say goodbye too - my system works fine - do I dare say better than before? Oh yea - KeepSafe works like a charm! So, Windows upgrade / update - or whatever they end up calling it so it does not hurt so bad ... RE-FORMAT - START OVER AND IT JUST MIGHT WORK!. I guess it's MS's way of keeping it's customer base busy.

Sorry for the pain. Glad KS is working!