Asking for a refund over and over is typically not the way to get quality customer service.  It shows a lack of actually wanting a resolution.  People use it as a "threat" to try and get a faster result, but it never helps the process.

I've either been in or have been in charge of Stardock's customer service department for almost 13 years.  And, with that, I can assure you that you get a better response when you try to work with the support staff versus being demanding and requesting a refund, even if you don't want one.

With support, if they don't have an answer, or if it is a bug that needs to be resolved, they need time to fix it.  They can respond to you, but it doesn't mean that it will be an instant fix.  If you don't email with your full computer info, that will slow things down.  If you email simply a complaint, that won't help either.

I guess the bottom line is- we will go out of our way to help anyone that really wants help and desires to use the product.  That is why we have these forums and FREE support for our products, even the ones that cost $10 or less.  However, if you really just want to complain and beat up support and not work with us, then a refund is your best option since it will clear the way for us to help the people who are actually interested in resolving their issues.

We are trying to find out why some people aren't able to get their themes via MyColors.  We will resolve it, I promise you that.

As for me being harsh. Yea, I have little patience with unreasonable behavior. Someone ranting in the ThinkDesk forum about MyColors in public over and over is not going to get much sympathy from me.  That's why they keep me away from tech support (I've had customers literally tell me they hope I get cancer).  But when you begin to post diatribes in a public forum, I see it.  

Here's the cold hard truth: We make this stuff. It's ours. We own it. How we choose to sell it is our business. We will listen to discussion suggesting better ways but at the end of the day, its our product.  I'd sooner seen Stardock go out of business than to kiss the ass of people who would try to bully us to get their way.

AlMonty, for instance, is helping us solve this. And he's someone who is a long-time, GOOD customer. I'll do whatever it takes to make him happy.  But you don't seem him flaming us or ranting and he's someone who can even get his MyColors themes to download!

We have made the decision and put a lot of hard work into MyColors.  I sincerely apologize that some people are having problems with it.  It is extremely frustrating to us as well. 

We've put together a new internal build that on Monday I'll be able to get out to people who have had problems which should tell us what the problem is.  If I could beam over to your house and walk through it with you I would but I can't. But we will solve it.