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Buzzard02
Join Date 08/2006
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sin.sdc download failure

February 4, 2008 3:20:49 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
I've downloaded the game about three times now and it keeps failing. It installs all the way to 100% but then restarts and freezes with sin.sdc I was already seriously pissed off that I didn't get my serial code until about 12:30 and now the damned stardock central is screwing over my download. I've restarted my computer every time and retried with no luck, and I found somewhere that someone suggested choosing archive + download but that doesn't work either... I'm seriously about to lose it. HELP!
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Buzzard02
milksama
Join Date 09/2005
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Reply #1 February 4, 2008 4:04:23 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Which version of SDC are you running? Help->About SDC

Which OS are you using and does your user account have limited privileges?

Do you have any security apps running that could possibly be interfering?

If you right click Sins in the download list and choose Download and Archive, does that get the full file to you? (Use Ctrl+R to restore when it's complete)

-Mike
[Stardock Support]

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Buzzard02
Buzzard02
Join Date 08/2006
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Reply #2 February 4, 2008 4:28:55 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
I'm running 2.52 of Stardock on Windows XP fully updated and my computer has full privileges. I AM on a student network at college, but I don't think that it is interfering. I've used stardock before with GalCiv2 and everything worked fine, as have most applications of the like.

When using download and archive, it seems as though the entire game downloads, then reverts/restarts and freezes. I haven't had any problems with the download stopping in the middle, but it always freezes AFTER ive reached 100% and then it times out. The archive does not appear after having downloaded, its as if it promptly deletes the download before it archives. Ive tried switching between the US1 and US2 servers but that doesn't seem to make any difference. The only thing that seems to have changed is my download speed, which has continued to drop all afternoon. I account this to more traffick, but I was receiving rates of around 700 KB/sec and completed the first download in a little over 10 minutes early this afternoon and it has continued to decline to around 50-100 KB/sec at the moment.
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Buzzard02
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Reply #3 February 4, 2008 4:31:42 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
In case of a miracle im about 3/4 done at the moment on my fourth download. My speed it back up a little bit to 125-150 KB/sec. We'll see in a little while!
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Yarlen
Join Date 01/2005
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Reply #4 February 4, 2008 4:36:11 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
If it fails again, go to Tools -> Settings -> Internet and click Refresh XML Data.
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Buzzard02
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Reply #5 February 4, 2008 4:38:45 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Forgot to mention that, but i've already done it, a couple of times
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Hoddsy
Join Date 02/2008
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Reply #6 February 4, 2008 7:01:50 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
i have the same problem. it gets to 100% and then restarts the download, neither normal install or install + archive works
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Buzzard02
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Reply #7 February 4, 2008 7:38:50 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Alright, so i've let it run for like the past five hours and of course it never worked itself out. It never gave a time out message, but it just stopped/froze while still acting like it was working. So, I never got a mini-dump error message showing a time-out, it just didn't do anything for like 4 hours. I'm trying to get creative... I went into the Temp directory and am sorta screwing around with the seemingly complete but stubborn .sdc file in winrar. If I have any luck i'll report...
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Yarlen
Join Date 01/2005
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Reply #8 February 4, 2008 8:29:29 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Please email support@stardock.com for further help with this issue.
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CPowers22
Join Date 02/2006
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Reply #9 February 6, 2008 8:06:30 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Any luck with fixing this? Mine also repeatedly downloads. One time it showed up with a log file saying the download was corrupt or something...but I can't find the log file anywhere.
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kryo
Join Date 05/2003
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Reply #10 February 6, 2008 11:47:40 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Any luck with fixing this? Mine also repeatedly downloads.


Please contact support as well if you haven't.
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