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robbentrower
robbentrower
Join Date 12/2006
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Just bought DA, where is the download link?

January 9, 2007 9:54:38 PM from GalCiv II ForumsGalCiv II Forums
I just bought the game from stardock. I get this message:

"Your pre-order for Galactic Civilizations II - Dark Avatar (Preorder) has been received.
You will be notified via email when Galactic Civilizations II - Dark Avatar (Preorder) is available."

I thought I was supposed to get a link to download it? Isn't everyone playing this already? Does this mean I have to wait to official release until I can play it?
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robbentrower
kryo
Join Date 05/2003
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Reply #1 January 9, 2007 9:59:20 PM
from GalCiv II ForumsGalCiv II Forums
You must use SDC to download it. If you did not get an email with a serial, try putting in the email address you bought it with in the serial request at https://www.stardock.com/support. FYI: If you did not order it with the same email address as is on your forum account, you may need to have support manually merge it tomorrow before you can register DA to your account.
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robbentrower
robbentrower
Join Date 12/2006
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Reply #2 January 9, 2007 10:07:48 PM
from GalCiv II ForumsGalCiv II Forums
Serial? I got a REFERENCE number only, as part of the email. Is this the same thing? When I look in my stardock account under purchased games, it shows Gal Civ 2, but DA still has the 'purchase' button on it. Shouldn't this be showing as a purchased game?

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robbentrower
robbentrower
Join Date 12/2006
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Reply #3 January 9, 2007 10:14:06 PM
from GalCiv II ForumsGalCiv II Forums
I did a serial request. I got an email with only the Gal Civ 2 serial in it. Doesn't show me as having purchased anything else. Yet I have a confirmation email telling me I bought DA, and that I will be notified when it's released. That's not what I wanted. I use only one email for my purchases. What happened? I have emailed your customer support and included the reference number. I hope this is not being 'mailed' to me next month. I don't rememember ever picking 'mail me the CD'.
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robbentrower
robbentrower
Join Date 12/2006
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Reply #4 January 9, 2007 10:26:17 PM
from GalCiv II ForumsGalCiv II Forums
Why, in my purchase order, does it show my shipping address when I chose 'download only'? If it was being shipping to me, there would have been an additional shipping charge above the $29.99, correct?
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robbentrower
kryo
Join Date 05/2003
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Reply #5 January 9, 2007 10:39:24 PM
from GalCiv II ForumsGalCiv II Forums
If there was a problem with the order itself, or if you accidentally ordered the boxed version, support@stardock.com and/or sales@stardock.com can help you get it all sorted. If you've already contacted them as you indicate, they should get back to you tomorrow.
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