Cutscenes skip and freeze, sound keeps going

Exactly as the headline says, all the cutscenes(ingame, intro, ext.) skip and sometimes freezeup completely, but the sound will keep on playing. The game itself is kinda glitchy as well, especially the menus, which are kinda unresponsive at times. The research tech tree thingy is real slow, as well. Also, when I try to play the tutorials, the sound skips after every couple of words. This PC runs other games just fine, such as Battle for Middle Earth 2 and World of Warcraft. I have the latest drivers for my video card. I have directX 9c. I tried to download the patch for the game, but it keeps telling me that i haven't registered my CDkey, and to save my life i cannot find where to do that. PC specs:

P4 1.6 ghz
768 MB or ram
GeForce FX 5200 256 mb video card

Please help me find out what the problem is, as I really want to play this game.

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I downloaded the patch for the game, and the problem still exsists.

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Debug Message: Version v1.1 BETA-1 last updated on: Fri Mar 24 19:54:46 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/8/2006, 21:53:07
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: VIEDRIC-EK0CE7H
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: E-3600
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 1.60GHz
Physical Memory: 768MB RAM
Page File: 219MB used, 4601MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip Type: GeForce FX 5200
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0322&SUBSYS_196A270F&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8421
Driver Date: 3/9/2006 15:29:00
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Intel(r) Integrated Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_2445&SUBSYS_500D107B&REV_05
Manufacturer ID: 1
Product ID: 100
Driver Name: ac97intc.sys
Provider: Microsoft
Driver Version: 5.10.0000.3523
Driver Date: 8/17/2001 07:20:04
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): NVIDIA GeForce FX 5200
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\David Dixon\My Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\David Dixon\My Documents\My Games\GalCiv2\*.StarSystems
Debug Message: No files found matching mask C:\Documents and Settings\David Dixon\My Documents\My Games\GalCiv2\*.raceconfig
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for PirateShip. ***
*DEBUG ERROR: ***Unable to find required tech ImpossibleTech for Starbase. ***
Debug Message: No files found matching mask C:\Documents and Settings\David Dixon\My Documents\My Games\GalCiv2\ships\*.shipclass
Debug Message: No files found matching mask C:\Documents and Settings\David Dixon\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: Error loading mission 16 from C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/English/Campaigns/Dread Lords Campaign.gc2campaign
Debug Message: No files found matching mask C:\Documents and Settings\David Dixon\My Documents\My Games\GalCiv2\Dread Lords Campaign\*.sav
Debug Message: Error loading mission 16 from C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/English/Campaigns/Dread Lords Campaign.gc2campaign
Debug Message: Creating Galaxy
Debug Message: Set galaxy size.
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Num Anomalies: 7
Debug Message: MissionWnd: Cannot find OBJID Campaign_MiniMap_Window
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Description_Text
Debug Message: CustomRaceWnd: Cannot find OBJID CustomRace_Tab_Homeworld
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 50
Debug Message: Altarian Republic: Intellence -> 70
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: StackedShipsWnd: Cannot find OBJID Stacked_Logistics_Value
Debug Message: StackedShipsWnd: Cannot find OBJID stacked_Fleet_More_Button
Debug Message: TitleWnd: Quit Button.
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 1 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally

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1. Soundcard drivers are antiquated - you can't expect DirectX 9 based code to work well with drivers released years before DirectX 9.

2. Page file is far too big for amount of physical ram (1.5 or 2 times physical RAM would be better). Unlikely to be the cause of your problem though.

3. Try disabling hardware acceleration for the soundcard through dxdiag - I've seen similar problems before with AC97 cards.

4. 1.1beta1 did have a number of stability issues (that's why it's a beta). Try running the stable v1.0x instead, or go to beta 2 or 3 which are much better.

5. Give the forum time to catch up - this is a very busy site and you've managed to post the same thing 4 times!

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Also, try running in windowed mode to see if this behavior continues.

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Frogboy

Join Date 03/2001

+2419

Turn off anti-aliasing.

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thanks for the info guys, sorry for the many posts. I didn't know if i was getting through or not.

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I turned off anti-aliasing and it works wonderfully now, thanks!!!!

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Ah, search is wonderful. My problem is solved too. Turning it all the way off seems a bit overkill though. I have the exact same video card, and found that I didn't have to turn the anti-aliasing all the way off to get the cut scenes to work. I had it set at 4, now it's at 2. Everything works lovely now.

Love that it's not an all or nothing thing. Great game, and great help here.

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