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Alawon
Alawon
Join Date 03/2006
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game crashes - d3d9.dll

April 2, 2006 8:43:52 PM from GalCiv II ForumsGalCiv II Forums
I have catalyst 6.3 drivers on a radeon 9600, directx & microsoft.net all updated

game usually runs fine, but many times after it crashes, game will become unplayable, crashing and yielding an error in either galciv2.exe or d3d9.dll. when game crashes, its usually when ending turn

solutions tried in annoyance order until game works again: restart computer, uninstall/reinstall game, uninstall/reinstall video drivers, combination.

has always worked, but a pain to keep reinstalling every time the game crashes
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Alawon
ScottTykoski
Join Date 03/2001
+132 sdemployee
Reply #1 April 2, 2006 8:57:53 PM
from GalCiv II ForumsGalCiv II Forums

Next time the game crashes, could you post your debug.err file here so we can see what error it reports right before the crash? Also, if you're feeling exceptionally generous with your time theres a free program in StardockCentral called "Smart Exception" that you can install and run while the game is running. Then, when it crashes, it'll generate a report that we can use to find the exact location of the crash.

Sorry that you've been getting so many issues...hopefully we can get his straightened out

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Alawon
Alawon
Join Date 03/2006
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Reply #2 April 2, 2006 11:05:25 PM
from GalCiv II ForumsGalCiv II Forums
you guys have GREAT response time, holy SH*T. can you guys make the next windows?
smartexception didn't seem to log anything., but here's the debug text...


Debug Message: Version v1.1 BETA-2A last updated on: Thu Mar 30 21:37:53 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/3/2006, 00:01:05
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: DDD
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: AOPEN_
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Unknown CPU Typ, MMX, 3DNow, ~1.9GHz
Physical Memory: 2048MB RAM
Page File: 602MB used, 2794MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9600 SERIES
Manufacturer: ATI Technologies Inc.
Chip Type: ATI RADEON 9600 Series AGP (0x4150)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_00021002&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: SyncMaster 191T/195T/190T, SyncMaster Magic CX195T(Digital)
Monitor Max Resolution: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6601
Driver Date: 2/21/2006 23:46:46
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: NVIDIA(R) nForce(TM) Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Driver Name: nvapu.sys
Provider: NVIDIA Corporation
Driver Version: 6.14.0462.0000
Driver Date: 4/13/2005 13:34:02
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Playback through TotalRecorder (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 0
Product ID: 0
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
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Alawon
Alawon
Join Date 03/2006
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Reply #3 April 3, 2006 2:15:10 AM
from GalCiv II ForumsGalCiv II Forums
oh found it, it saves the cra file in the root directory, no wonder, here ya go

[SmartException]
LastEx=GALCIV2.EXE
File=\GALCIV2.EXE_1144037161.CRA
LastEx2=F:\Program Files\Stardock\TotalGaming\GalCiv2\galciv2.exe
CrashAddr=4fe67947

Stardock SmartException Logging Information
https://www.stardock.com/products/smartexception
-----------------------------------------------

OS version : Windows XP Service Pack 2 - (2600.xpsp_sp2_gdr.050301-1519)
Video card : RADEON 9600 SERIES
Sound card : NVIDIA(R) nForce(TM) Audio
Date : 04/03/06
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 4FE67947 01:00096947 C:\WINDOWS\system32\d3d9.dll

Processor Registers (x86):
EAX:0016FFC0
EBX:0000000F
ECX:000000BF
EDX:0000000F
ESI:0017FB40
EDI:01A82484
CS:EIP:001B:4FE67947
SS:ESP:0023:0012F8E0 EBP:0012F8EC
DS:0023 ES:0023 FS:003B GS:0000
Flags:00210216


Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
4FE67947 0012F8EC 0001:00096947 C:\WINDOWS\system32\d3d9.dll
4FE59BDB 0012F95C 0001:00088BDB C:\WINDOWS\system32\d3d9.dll
4FE51190 0012F974 0001:00080190 C:\WINDOWS\system32\d3d9.dll
4FE56D6E 0012F9A8 0001:00085D6E C:\WINDOWS\system32\d3d9.dll
4FE51A70 0012FA4C 0001:00080A70 C:\WINDOWS\system32\d3d9.dll
004251C3 00768F6C 0001:000241C3 F:\Program Files\Stardock\TotalGaming\GalCiv2\galciv2.exe


Debug information for each stardock app follows ....

Debug.err info follows
Debug Message: Version v1.1 BETA-2A last updated on: Thu Mar 30 21:37:53 2006
Debug Message: Could not find a TGN Serial No.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 4/3/2006, 00:06:00
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: DDD
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: AOPEN_
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Unknown CPU Typ, MMX, 3DNow, ~1.9GHz
Physical Memory: 2048MB RAM
Page File: 616MB used, 2780MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: RADEON 9600 SERIES
Manufacturer: ATI Technologies Inc.
Chip Type: ATI RADEON 9600 Series AGP (0x4150)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_00021002&REV_00
Display Memory: 256.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: SyncMaster 191T/195T/190T, SyncMaster Magic CX195T(Digital)
Monitor Max Resolution: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6601
Driver Date: 2/21/2006 23:46:46
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: NVIDIA(R) nForce(TM) Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Driver Name: nvapu.sys
Provider: NVIDIA Corporation
Driver Version: 6.14.0462.0000
Driver Date: 4/13/2005 13:34:02
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Playback through TotalRecorder (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 0
Product ID: 0
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
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Alawon
ScottTykoski
Join Date 03/2001
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Reply #4 April 3, 2006 8:46:37 AM
from GalCiv II ForumsGalCiv II Forums
Thanks Alawon, we'll look into it and see what could be the problem.
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Alawon
ScottTykoski
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Reply #5 April 3, 2006 10:02:43 AM
from GalCiv II ForumsGalCiv II Forums

I couldn't find much, so I passed this onto some of our more skilled coders In the meentime, I suggest dropping the games resolution, and making sure that the frame-rate is being throttled (check this in the Video OPtions menu, when the game is running).

Sorry I couldn't be of more help, but rest assured that it has been put in the hands of someone more qualified

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Alawon
Alawon
Join Date 03/2006
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Reply #6 April 4, 2006 7:54:17 AM
from GalCiv II ForumsGalCiv II Forums
thanks for the quick responses, in the meantime i tried another space strat game, EAW. no comparison, galciv2 rocks. i even look past civ4 now. cheers.

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Alawon
Alawon
Join Date 03/2006
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Reply #7 April 10, 2006 2:56:07 AM
from GalCiv II ForumsGalCiv II Forums
haven't heard from you guys in a few days, but no need now, thanks for the stable beta3 everything's working fine now
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Alawon
Yolkfolk
Join Date 08/2006
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Reply #8 October 17, 2006 4:01:51 PM
from GalCiv II ForumsGalCiv II Forums
I have the same error right now with 1.31.

When the galaxy screen is about to be displayed after the loading screen (saved or new game) I get a windows exception error with the following info.

AppName: galciv2.exe AppVer: 1.0.0.1 ModName: d3d9.dll
ModVer: 5.3.2600.2180 Offset: 00043f3d

Please let me know if anyone has successfully resolved this issue.
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Alawon
Yolkfolk
Join Date 08/2006
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Reply #9 October 17, 2006 4:03:36 PM
from GalCiv II ForumsGalCiv II Forums
I have the same error right now with 1.31.

When the galaxy screen is about to be displayed after the loading screen (saved or new game) I get a windows exception error with the following info.

AppName: galciv2.exe AppVer: 1.0.0.1 ModName: d3d9.dll
ModVer: 5.3.2600.2180 Offset: 00043f3d

Please let me know if anyone has successfully resolved this issue, or if anyone can read the reams of additional techical info windows provided with the exception error.
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Alawon
Yolkfolk
Join Date 08/2006
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Reply #10 October 17, 2006 4:04:33 PM
from GalCiv II ForumsGalCiv II Forums
oops, sorry for the 2x post. I thought I edited that.
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Alawon
Marcathonas
Join Date 01/2006
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Reply #11 October 17, 2006 4:04:38 PM
from GalCiv II ForumsGalCiv II Forums
Yolkfolk, would you please post a debug.err file. A windows error isn't helpful.
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