Cart Search
New Topic
Forum Home | Login
hiouli
hiouli
Join Date 03/2006
0

Problem when i purchased galactic civilisation

March 23, 2006 11:01:05 AM from GalCiv II ForumsGalCiv II Forums
Hello everybody,

First, sorry for my bad english.

I have just purchsed the download version of galactic civilisation 2 on stardock store.

But just after, i enter iformation on me, serial card number ... and i click on the purchase button, i have'nt got my serial number and the link for download the game.

Too, i don't receive the mail with these information.

so someone can help me?
Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
Yarlen
Join Date 01/2005
+369 sdemployee
Reply #1 March 23, 2006 11:13:19 AM
from Stardock ForumsStardock Forums
Email sales@stardock.com and they'll be able to assist you.
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
hiouli
Join Date 03/2006
0
Reply #2 March 23, 2006 11:25:27 AM
from GalCiv II ForumsGalCiv II Forums
I sent an email, i hope they help me.

On other forum, i find an other person who have exactly the sale problem. He bought this game yesterday (like me, he wanted to buy this just after reading a review in a french games internet site) and he had not receive his serial number.

He sent too a mail to sales@stardock.com but he has not receive an answer.
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
Skelton42
Join Date 03/2006
0
Reply #3 March 23, 2006 12:20:53 PM
from GalCiv II ForumsGalCiv II Forums
I ordered the game online as well and received two emails. One was a thank you...it made it through the spam filters without a problem. The other email had the serial number in it and that is the one that was held up by the spam filters. It took a few minutes of searching before I thought to check. Don't know if that's what happened to you, but just a thought.
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
hiouli
Join Date 03/2006
0
Reply #4 March 23, 2006 12:40:42 PM
from GalCiv II ForumsGalCiv II Forums
I didn't receive this two emails.

When i use these link https://www.stardock.com/support.asp with my email
they tell me that my order records have been located in their database and that they email to me.

I receive this email, but there is not serial number in this mal.
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
yamla
Join Date 12/2003
0
Reply #5 March 23, 2006 1:04:59 PM
from GalCiv II ForumsGalCiv II Forums
Are you SURE you didn't have a spam filter set up on your computer or on your ISP's end?
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
hiouli
Join Date 03/2006
0
Reply #6 March 23, 2006 1:17:11 PM
from GalCiv II ForumsGalCiv II Forums
i am sure, i have not spam filter.

As i have already said, when i use the support link with my email, some minutes after, i receive email from stardock sales with a summary of my profil (Stardock.net Accounts, ....) but there is not serial number and link for download the game. So i can receive mail from stardock.

I will survey if the money was deducted of my bank account.

And i'm waiting for an answer from stardock.
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
JohnMidnight
Join Date 02/2006
0
Reply #7 March 23, 2006 3:21:35 PM
from GalCiv II ForumsGalCiv II Forums
*doesn't have much trust with ordering games completly online yet... likes to have the box in hands, and likes the feeling of a brand new game in my finger tips*
Anyway, what E-mail service do you use?
Other than that, only problem relating is having the realization I should register my game and account at stardock.com, and not at GalCivs2.com (2 weeks of trying to get a e-mail....)
Reason for Karma (Optional)
Successfully updated karma reason!
hiouli
hiouli
Join Date 03/2006
0
Reply #8 March 23, 2006 5:20:25 PM
from GalCiv II ForumsGalCiv II Forums
The only problem is that this game is not sold in france. And i don't know if it will be.
Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: